Store Lead

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty
• Models company values and leads by example as an active coach
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business
• Affirms diversity by contributing to an inclusive store environment
• Supports the management team in the achievement of store business plans, including sales, customer service and operational goals
• Leverages store reports to understand decisions made to drive the store business
• Drives business outreach opportunities and communicates leads to Store Manager
• Identifies performance opportunities and partners with management team to contribute to development plans
• Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise
• Trains store staff on all internal operational functions as assigned
• Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding
• Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued
• Serves as a role model to all store team members and provide enthusiastic motivational leadership
• Conducts regular store meetings ensuring all store team members are up to date with company directives
• Trains the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score
• Leverages customer feedback to prevent or resolve customer concerns
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction

Qualifications

• Minimum of 1 year of Retail or Sales experience
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System
• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors