Store Coach

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is a space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza—we call it Spreading MODness, where each pizza powers possibilities!

Pay

Compensation: $17.59/hour when combining hourly wage of $14.25 and average tips of $3.34/hour earned at this location.

Benefits

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

About the role

The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations side by side with the General Manager. You set the tone for the team, showing how to embrace our customers as guests—welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs. Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team finds value in their work and where their efforts help them reach their goals. MOD can be your long-term career home or a bridge between two points. Because at MOD: ALL PIZZAS ARE WELCOME!

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
• Handle keyholder cash responsibilities
• Listen, acknowledge, and resolve any Squad crew and/or customer concerns; escalate issues to the restaurant general manager as appropriate
• Manage shift duties checklists and address/escalate any equipment malfunctions
• Focus on the growth and well-being of the Squad and celebrate wins

Requirements

• Minimum of 1 year of customer service or restaurant experience
• Must be at least 18 years old
• Previous experience coaching, teaching, and inspiring others
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
• Customer service skills and a proven ability to remain calm and focused