Store (Brand) Manager

Duties & Responsibilities

• Lead store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates.
• Build strong partnership with Clinical services.
• Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
• Communicate effectively and build a strong partnership with the Support Center and Human Resources.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required.

Key Qualifications

• You have an associates degree or 2 years of store management experience.
• Having a valid ABO/NCLE Certification as required by state law is preferred.
• Must be willing to earn certification within the first year of employment.
• You have demonstrated leadership ability with at least three years of experience in a fast paced retail environment.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• You’re knowledgeable on talent acquisition, talent development and HR processes.
• You’re knowledgeable about MS Word, Google Docs, etc.
• Optical experience is a plus.