Store B Manager

Location: 3765 South Hamilton Road, Groveport, Ohio 43125

About the Role

This position involves leadership and management of a retail store, including supervision of 2 or more full-time employees. The role requires flexible availability and is considered essential.

Responsibilities

• Directly supervise Assistant Manager(s), Lead Representative(s), and Customer Service Representative(s).
• Recruit, hire, and train employees to ensure excellent customer service.
• Manage and assign tasks to maintain store cleanliness, stock, organization, and overall appearance based on Company standards.
• Maintain a professional and supportive image among subordinates and supervisors.
• Schedule employees within Company guidelines to meet business needs and maximize customer service.
• Implement non-discriminatory management practices in hiring, training, counseling, mentoring, and employee separation.
• Develop positive and professional relationships with suppliers.
• Resolve customer complaints in a timely and professional manner.
• Ensure regular and predictable onsite attendance.
• Promote a safe, positive public image within the community.
• Prepare timely performance appraisals in Workday, including 30-, 60-, 90-day, 12-month, and ongoing anniversary check-ins.
• Train employees on customer service, store image, marketing execution, and safety procedures.
• Mentor employees on cash handling and risk reduction.
• Ensure employees complete all required training in a timely manner.
• Facilitate proper communication among employees and establish periodic communication meetings with store employees and the Market Manager.
• Develop action plans to address store needs and achieve objectives.
• Maintain all store files and manuals.
• Supervise employees to ensure accurate and timely completion of reports.
• Manage stocking, display, and pricing of merchandise.
• Ensure required employment-related posters and signs are accessible to all employees.
• Analyze daily sales and expense information to maximize sales and net profits.
• Budget and forecast profit and loss lines, and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform financial analysis to maximize sales and net profits.
• Notify Market Manager of any discrepancies in sales, cash, inventory, or operations.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience or an equivalent combination of education, training, and work experience.
• Ability to supervise and train employees on equipment, tools, and materials listed in Customer Service Representative (CSR), Lead CSR (LSR), and Store Assistant (SA) job descriptions.
• Ability to supervise and manage functions listed in the CSR, LSR, and SA job descriptions.
• Ability to use or learn to use a computer for reports, inventory control, cash control, and employment-related forms.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform essential duties and physical functions described.
• Ability to work in specified conditions and operate a motor vehicle.
• Ability to sit for long periods of time.

Qualifications

• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Physical Requirements

• Ability to work a minimum of 50 hours per week.
• Exposure to cold or warm temperature extremes, including occasional work in a walk-in cooler, freezer, and outdoors.
• Occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., stocking inventory).
• Occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Grasp, reach, and manipulate objects with hands for an entire shift, requiring eye-hand coordination.
• Push/pull with arms up to a force of 20 pounds (e.g., using a hand-truck).
• Reach overhead for objects.
• Bend and twist at the waist.
• Communicate orally.
• Operate a cash register and/or computer keyboard.
• Stoop, kneel, squat, bend, push, and pull.
• Work alone and be exposed to occasional noise.
• Stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Work Environment

• Work requires 50 hours per week, including shifts on weekends and holidays.
• Approximately 95% of work is performed indoors, with occasional outdoor tasks such as cleaning parking lots, gas pumps, and taking out garbage.
• Exposure to extreme cold temperatures while working in a walk-in cooler and/or freezer.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

Pay

$15.00 to $26.00 per hour