Store Advisor, Tyson's Corner
About the role
You will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.
Responsibilities
- Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
- Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
- Aid with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
- Maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
- Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
- Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
Requirements
- 1+ years of relevant experience in retail or in a customer service-related field
- An understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
- Organizational skills and attention to detail
- Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
- Ability to work weekends, evenings and holidays as needed
- Service Excellence
- Customer Engagement
- Inventory Management
- Team Collaboration
- Event Planning
- Health & Safety Compliance
Qualifications
Your story includes 1+ years of relevant experience in retail or in a customer service-related field, an understanding of service excellence, organizational skills, attention to detail, excellent communication skills, and the ability to provide constructive feedback to improve store processes and fan experiences. You are also able to work weekends, evenings, and holidays as needed.
Skills
Benefits
Our benefits package includes competitive compensation, comprehensive health insurance, retirement savings plans, and opportunities for professional development.
Pay
The salary range for this position is $X - $Y, depending on experience and qualifications.
Schedule
Hours may vary based on business needs, but typically include weekdays, weekends, and evenings.