Storage General Manager - NY16

Company Overview

Prime Group Holdings, LLC is a vertically integrated private equity real‑estate firm specializing in self‑storage and other alternative real‑estate asset classes. With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self‑storage properties globally, managing a portfolio of 320+ assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands (over 24 million rentable square feet). The firm operates three flagship funds, including Prime Storage Fund III, the largest self‑storage‑dedicated fund ever raised. Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains regional offices in Jupiter, FL; Manhattan, NY; Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The senior leadership team of 21 is supported by specialized groups in sourcing, acquisitions, asset management, compliance, legal, property management, IT, financing, marketing, accounting, training, and other core functions. Prime Group’s culture emphasizes respect, teamwork, ethical business practices, accountability, and persistence, and it has been recognized by PitchBook as a top‑10 real‑estate value‑add fund manager in its 2023 Global Manager Performance Score League Tables.

Position Overview

Join us as a General Manager at Prime Storage Group, where you will lead the daily operations of our self‑storage facilities. You will interact with customers, manage property maintenance, and drive sales and service excellence.

Responsibilities

• Deliver excellent in‑person and phone customer interactions to meet tenant needs.
• Generate sales and maintain high occupancy through effective advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering optimal storage solutions.
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross‑sell other facilities.
• Assist with auction preparations and handle tenant communications with compassion.
• Maintain the facility’s curb appeal by keeping it clean, safe, and secure, and performing minor maintenance.
• Perform other duties as assigned.

Requirements

• 2–4 years of relevant experience in a fast‑paced, customer‑facing environment with direct profit‑and‑loss responsibility (or recent graduate with a bachelor’s degree).
• High School diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work independently and as part of a team.
• Technical savviness with the ability to learn new applications and Point‑of‑Sale systems.
• Proficiency in Microsoft Outlook and related products.
• Physical ability to perform routine maintenance duties, including walking the property, cleaning bathrooms, weeding, operating power tools, changing light bulbs, and other related tasks.
• Ability to lift 50 lb.
• Valid driver’s license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Benefits

• Competitive pay and bonus opportunities.
• Health, dental, vision, life, short‑term disability, and long‑term disability insurance.
• 401(k) program with company matching.
• Paid time off and paid holidays.
• Career advancement opportunities.
• Work‑life balance – most facilities close by 6:00 pm and are closed on Sundays.

Pay

USD $21.00 – USD $23.00 per year.