General Manager (Retail/Storage) - NY83

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes. With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, owning 320+ assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet.

About the role

Join us as a General Manager at Prime Storage Group, where you'll lead the daily operations of our self-storage facilities. This dynamic role involves customer interactions, property maintenance, and driving sales to maintain high occupancy levels.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs.
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering the best storage solutions.
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
• Assist with auction preparations, handling tenant communications with compassion.
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance.
• Other duties as assigned.

Requirements

• 2–4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree).
• High School diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Physically able to perform routine maintenance duties daily, including walking the property, maintaining cleanliness, weeding, operating power tools, changing light bulbs, and other maintenance-related tasks.
• Must be able to lift 50 lbs.
• Possession of a valid driver's license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Benefits

• A healthy work/life balance; most facilities close by 6:00 PM and are closed on Sundays.
• Competitive pay and bonus opportunities.
• Health, dental, life, vision, short-term disability, and long-term disability insurance.
• A 401(k) program with a company “matching” policy.
• Paid time off and paid holidays.
• Career advancement opportunities.

Pay

USD $23.00 – USD $25.00 per hour.