Stocker - Smallwares
About the role
The Stocker in Smallwares is responsible for ensuring all products are packed out, stocked, and available to customers at all times. They maintain a clean, organized, and safe area while providing friendly and efficient customer service, including assisting customers with product selection and retrieval.
Responsibilities
- Stock and pack out products as directed by the Department Manager.
- Provide friendly, efficient, and professional customer service to customers entering the department.
- Assist customers with loading and off-loading products as needed.
- Help customers locate products and provide detailed information.
- Perform shelf tag maintenance as needed.
- Assist with cycle counts as needed.
- Keep the work area clean, organized, and safe.
Requirements
- Basic math skills.
- Excellent communication skills.
- Ability to provide superior customer service.
- Familiarity with departmental products.
- Flexible work schedule and ability to work overtime as needed.
- Ability to lift and carry up to 50 pounds.
- Ability to remain standing and walking for up to 4 hours at a time.
- Commitment to company values and strong customer orientation.
Work Environment
The work is performed in moderate ambient temperatures and involves standing or walking for up to 4 hours without a break. Physical labor includes safely lifting, pushing, pulling, and carrying up to 50 pounds, climbing and descending up to 15 steps on a step ladder while carrying product, and tolerating postures such as reaching above shoulder level, twisting/turning the head, bending over/stooping, and kneeling/squatting. Industrial vehicles such as forklifts, HiLo, and electric pallet jacks operate throughout the warehouse.