Stewarding Lead

About the role

Thompson Dallas, the Texas debut at The National, is a 52-story building with a midcentury-modern hexagon design, encompassing an entire city block. The property features 219 guestrooms (including 52 suites), two signature dining venues, 20,000 square feet of event space, a resort-style pool, custom-curated fitness facility, spa, and dog park. The Stewarding Lead oversees stewarding operations across all kitchens and food & beverage outlets, ensuring exceptional cleanliness, sanitation, organization, and operational support. This role provides day-to-day leadership to the stewarding team, promotes safety and teamwork, and partners with Culinary and Food & Beverage leadership to maintain efficient back-of-house operations.

Responsibilities

• Lead, coach, and support the stewarding team across all kitchens and food & beverage outlets.
• Oversee daily stewarding operations to ensure timely cleaning and sanitization of kitchen equipment, cookware, utensils, china, glassware, silverware, and service items.
• Maintain cleanliness and organization of all kitchens, dish rooms, storage areas, loading docks, and other back-of-house spaces.
• Coordinate daily staffing assignments and assist with scheduling, onboarding, training, and performance coaching.
• Monitor compliance with Hyatt standards and local health, sanitation, and safety regulations.
• Ensure proper handling, storage, and disposal of waste, recycling, chemicals, and cleaning supplies.
• Maintain inventory of stewarding supplies, chemicals, and equipment; communicate ordering needs to leadership.
• Inspect and maintain commercial dishwashing equipment and report maintenance concerns promptly.
• Support Culinary and Food & Beverage teams during high-volume service periods, banquets, and special events.
• Promote a safe, positive, and productive work environment while modeling Hyatt's values and service standards.
• Report to scheduled shifts, meetings, and events on time and prepared to work.
• Maintain a clean, safe, and organized work environment at all times.
• Assist leadership with deep cleaning projects and preventative sanitation initiatives.
• Safely operate commercial dishwashing, cleaning, and sanitation equipment.
• Perform other duties as assigned by management.

Qualifications

• Previous stewarding, kitchen sanitation, or dishwashing experience required.
• Previous leadership or supervisory experience preferred.
• Hotel, resort, upscale restaurant, or high-volume food service experience preferred.
• Knowledge of sanitation standards, food safety practices, and safe chemical handling procedures required.
• Food Handler Certification required at time of hire (or within the timeframe required by local regulations).
• Strong organizational, communication, and leadership skills.
• Ability to prioritize multiple tasks in a fast-paced, team-oriented environment.
• Flexibility to work mornings, evenings, weekends, and holidays as business demands require.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequently bend, stoop, kneel, reach, push, pull, and twist.
• Ability to lift, carry, push, and pull up to 50 pounds with or without reasonable accommodation.
• Ability to work in hot, humid, wet, and fast-paced kitchen environments.
• Manual dexterity to safely operate commercial dishwashing and cleaning equipment.

Benefits

• Free onsite parking
• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k) with Company Match
• Complimentary and Discounted Hyatt Hotel Stays Worldwide
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement Opportunities
• Employee Assistance Program
• Complimentary Meals During Shifts
• Career Growth and Development Opportunities
• A supportive and inclusive workplace where colleagues are empowered to thrive