Statutory Senior Implementation Consultant

About the role

The Statutory Senior Implementation Consultant is responsible for the project management of Regional and National Account Statutory implementations with an emphasis on communication, project, and exception management. The role primarily manages Statutory National Account Cases over 5,000 employees and Statutory Regional Account cases (

Responsibilities

• Project managing the implementation of new, add issue cases and ensuring all business partners complete requirements of the sold case process
• Manage the reimplementation of Statutory cases with acquisitions and major changes in account structures, ensuring all business partners complete requirements of the reimplementation process
• Accurately gather data and documentation directly from the broker, customer, or Implementation Manager from the point of sale through the finalization of the Customer's Implementation
• Attend customer/broker kick-off meetings virtually, working with the IM if a co-mingled case or if Standalone Statutory facilitating the initial introduction of the implementation process, including creation and development of kick-off materials
• Own the completion and retention of implementation documentation
• Collaborate with Underwriting on pricing and plan design to ensure sold case proposals match customer needs found during data gathering
• Develop finalist materials specific to the Implementation process
• Present virtually with the IM or alone, the Implementation process to the customer/broker during the pre-sale finalist presentation
• Adhere to Compliance policies and procedures including but not limited to encryption of emails as appropriate
• Participate in internal roundtables and consultations with the sales exec and internal business partners
• Respond to internal/external customer calls and correspondence related to the implementation of sold case and add issues
• Research and resolve customer issues, offering alternative solutions
• Consult on benefits, plan designs and contract language that have been sold to the customer to ensure deliverables meet the customer's needs
• Ensure customer deliverables are delivered accurately and timely
• Facilitate PG (Performance Guarantee) negotiations with client/broker and internal disciplines
• Draft, negotiate, and distribute initial Agreements and Applications (PG's, ASO, LOI's, etc.) and coordinate client signatures and countersignatures
• Identify non-standard language, provisions or agreements that require consultation with other business
• Represent Statutory Implementation in large interdepartmental projects; new product and service rollouts, compliance/legal issues, best practice/procedure changes

Requirements

• Statutory product experience required
• Prior Employee Benefit Implementation experience
• Customer facing and finalist meeting experience
• 2+ years knowledge of Group Benefits Life and Disability products, provisions and service offerings required
• 2+ years Group Benefit Project Management and organizational skills required
• Demonstrates proficiency in utilization of administrative systems (i.e. NSR, Prism/Promise, Case Management, Fusion, WFT, Document Management Folders, SharePoint sites)
• Able to develop strategic alliances with various internal and external business partners
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Teams, MS Project)
• Effective financial underwriting, marketing, relationship and account management capabilities
• Outstanding communication and overall audience assessment
• Fosters open communication that encourages team to express thoughts and ideas
• Negotiating and Influence – finds compromises between disparate points of view, builds constructive consensus
• Develop effective strategic relationships – Interacts effectively at all levels both within and outside the company
• Works well in ambiguous, "gray" situations
• Strong consultative, critical thinking and problem solving skills

Qualifications

• High speed broadband internet service is required
• Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable
• Minimum upload/download speeds of 75MB download/10MB upload will be required

Benefits

• Compensation range: $84,400 - $126,600
• Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age