Senior Implementation Consultant

The Product

Trapeze EAM is a comprehensive transit asset management software application designed for tracking the management and maintenance of all transit infrastructure for which a transit agency is responsible: rolling stock (bus, railcar, non-revenue), facilities assets (stations/shelters), track/fixed guideway (linear), maintenance of way, etc.

THE POSITION

• Mastery of the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers.
• Analyzing customers' business requirements and objectives to develop business processes to meet their needs.
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
• Working with Product and Development to report product issues and communicate gaps from the customer's perspective.
• Performing training, consulting, or other support for customers.
• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services.

Required Skills/Experience

• Experience with integrating EAM systems with other enterprise solutions.
• Ability to analyze data and generate actionable insights.
• Knowledge of databases, SQL, and scripting languages.
• Strong troubleshooting, testing, problem-solving, and analysis skills.
• The ability to use business acumen and consulting skills to develop customers.
• The ability to understand and communicate technical information to non-technical audiences.
• Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio.
• Strong Business analysis skills.
• Experience working in an agile/hybrid/waterfall methodology for software implementation.
• Able to travel up to 50%.

Desirable Skills/Experience

• Familiarity with Enterprise Asset Management (EAM) software.
• Experience in Asset Management, Maintenance, and/or the transit industry.
• Experience working in a cloud environment.
• The ability to influence the customer in understanding the need to implement changes within the organization.
• Experience in project risk identification, mitigation, and resolution.