Senior Implementation Consultant

About the role

The Senior Implementation Consultant at BlackLine is responsible for implementing the company's accounting software products with new and/or existing mid-market and enterprise clients. They advise customers on best practices, configure the suite of products to meet client needs, and provide exceptional customer service.

Responsibilities

• Manages a diverse portfolio and delivers mid-market to large-scale implementation projects, spanning multiple sectors.
• Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
• Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
• Utilizes business acumen, Accounting/Finance Industry knowledge, and product knowledge to serve as a trusted advisor and become an application expert to address client use cases and business challenges.
• Builds strong and positive relationships with client contacts, including executive sponsors and management for the duration of the project and post-delivery transition.
• Drives analysis and provides client recommendations at both strategic and operational levels, based on project objectives.
• Elicits, documents, interprets and translates client business requirements or high-level requirements to be used for application configuration and testing solutions during implementations.
• Responds to client communications and proactively researches, resolves issues, and provides best practices with a high sense of urgency and customer service.
• Manages project deliverables from beginning to end and defines and confirms scope, ensuring that all specifications are clearly defined to satisfy expectations.
• Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle including budgetary, timeline and performance considerations.
• Led, mentors, trains and coaches less tenured implementation consultants to complete project outputs.

Requirements

• Bachelor's degree or equivalent work experience
• At least 5 years of experience in Consulting Services, Client Services and/or Professional Services environment
• Two years of experience with BlackLine or similar products
• Proven experience to balance multiple projects at any given time and stay on top of all details, with enterprise level customers
• Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
• Expertise with installation, configuration, troubleshooting, and support of software application
• Experience in a high-revenue producing environment (eg billing of time and materials)
• Demonstrated and proven experience documenting Business Requirements for software development and technical specifications
• Previous Business Analysis experience
• Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
• Knowledge of MS Office, MS Project, Salesforce/CRM, Accounting Software
• Knowledge of accounting terminology and processes (e.g. month-end close process)
• Excellent communication skills, strong organizational skills and attention to detail
• Effective negotiation/conflict resolution skills
• Effective problem-solving and critical thinking skills
• Demonstrated project management skills
• Strong client relationship skills
• Ability to deliver world-class service and high-impact results
• Ability to foster a sense of inclusiveness
• Ability to manage self and others under pressure and time-sensitive deadlines
• Ability to navigate ambiguous or difficult situations or personalities
• Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually

What You'll Bring

• Three plus years of experience in the audit/accounting industry preferred
• Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments
• Experience with large scale ERP systems including SAP and Oracle preferred
• PMP Certification
• Background in Sales and Customer Service

What We Offer

• Salary Range: USD $96,000.00/Yr. - USD $120,000.00/Yr.
• Short-term and long-term incentive programs
• A robust offering of benefit and wellness plans
• Pay Transparency Statement
• Professional development seminars and inclusive affinity groups
• Commitment to pay transparency and ensuring candidates have clear information about compensation expectations
• Commitment to creating an inclusive and accessible experience for all candidates
• Committed to fostering a culture of inclusiveness and diversity
• Flexible work arrangements, including remote work options