Senior Implementation Consultant

What You’ll Do

• Manage 5-7 highly strategic, enterprise implementations simultaneously
• Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines
• Drive and manage customer communications related to implementation across the implementation lifecycle
• Develop, curate, and manage issues and risks that can impact the success of the implementation
• Provide consultative insights on industry best practices related to sales productivity and optimization
• Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io’s proprietary Value Realization Framework (VRF)
• Lead customers through technical configuration and customized training and enablement sessions
• Align success criteria to support a “Quick Win” that shows value quickly
• Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business
• Be highly contributive to the development of Solution Playbooks including the identification of new solutions
• Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations

Qualifications

• 5+ years of experience in implementation management, solutions, and/or a related role (e.g. professional services) in large, complex enterprises
• Extremely strong Salesforce acumen required, specifically in the areas of administration and configuration (Salesforce Admin Certification is highly desired)
• Demonstrable experience managing large, complex projects with multiple, cross-organization stakeholders
• Proven ability to manage multiple projects simultaneously while juggling challenging customer relationships
• Strong experience with designing and leading training/enablement activities
• Strong experience with change management approaches/methodologies a significant plus
• Experience with other in-industry companies (e.g., Salesloft, Gong, Groove) a significant plus
• Excellent communication and relationship-building skills
• Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus