Senior Implementation Consultant
Professional Services Manager
At UpGuard, we are launching a brand-new Professional Services (PS) function. This is a Day 1, foundational hire. We are looking for an experienced practitioner to help us write the playbook.
Foundational Practice Building
Design and document repeatable implementation methodologies, project plans, and SOPs based on your front-line experiences.
Enterprise Delivery & Scope Management
Own complex deployments end-to-end. Manage client expectations, firmly prevent scope creep, and lead User Acceptance Testing (UAT) to ensure a seamless transition to Customer Success.
Technical Integration & Platform Expertise
Develop deep expertise in UpGuard's capabilities. Design and troubleshoot complex integrations leveraging REST APIs, webhooks, and third-party systems (ITSM, SIEM, SSO).
Process Re-engineering & Translation
Translate ambiguous client needs into actionable technical specifications. Redesign legacy vendor risk workflows to leverage UpGuard's automation and industry best practices.
Stakeholder & Cross-Functional Leadership
Build trust with both highly technical audiences (IT/SecOps) and executive sponsors (CISOs). Act as the connective tissue between PS, Sales, and Product to feed field insights back into the roadmap.
Qualifications
- 5+ years in a B2B SaaS implementation, solutions architecture, or professional services role, with a proven track record of managing concurrent, complex enterprise deployments.
- Experience consulting with large-scale organizations (5,000+ employees) is required, and expertise in GRC is highly desirable.
What Gives You an Edge?
- Domain Knowledge: Experience in cybersecurity, GRC, or Third-Party Risk Management is highly looked upon favorably, but is not a strict requirement.
- Technical Aptitude: Proven ability to read API documentation, design data mappings, and troubleshoot integrations independently. You don't need to be a developer, but you need to be technically sharp.