Station Service Representative, Full Time - Downtown Burlington Transit Center

Description and Essential Functions

Responsible for supporting the Transit Center from a customer service perspective.

• Provides in-person customer service from behind a screened-in service booth
• Answers phone calls and passenger inquiries
• Provides general support to passengers and the transit center
• Collections any pertinent information from passengers
• Processes payment transactions using a retail point-of-sale system
• Uses technology as a web-based system to assist passengers with rider accounts
• Maintains accurate ticket inventories and daily receipts
• Lights custodial duties as required
• Performs other duties as assigned

Qualifications

• Education and/or Experience: A high school diploma or equivalent, one (1) year of experience in customer service preferred.

Benefits

• Wage: Starting wage is $21.42 per hour. Effective July 1, this rate will be $22.13 per hour.
• Schedule: This is a full-time position, 40 hours a week, 8:00 am to 5:00 pm, Monday through Friday.
• Time: 8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off.
• Health: 92.5% paid health care coverage by GMT, including medical, dental, vision, and prescription. 100% paid premiums for Short-Term Disability and Long-Term Disability by GMT.
• Savings: GMT offers 457 Retirement Plans. After one year, employees who contribute of 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.
• Wellness: Discounted membership to The Edge Sports & Fitness Centers.
• Education: Tuition reimbursement opportunities for courses or degree-related programs for administrative staff.