Full Time Technical Service Representative
Armstrong · Butler, PA · 1 wk ago
On-siteOTHRFull-time
What's In It For You
- Competitive hourly wage with free/discounted services
- Medical, Dental and Vision insurance available
- Award-winning, positive work environment
- Opportunity for advancement
- Employee recognition programs
- 401(k) plan participation
What You’ll Be Doing
- Resolve routine inbound and limited outbound customer inquiries over the telephone
- Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs
- Accurately enter service call information including communication of troubleshooting steps performed
- Responds to customer concerns/requests, explains available options, and meets call quality expectations
- Promote sales by explaining available services
- Use provided training materials and job tools to quickly and accurately resolve customer issues
- Other functions that may be assigned
What You’ll Need
- High school diploma or general education degree(GED)
- Basic computer skills
- Multitasking ability and typing skills necessary for success
- Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
- Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
- Motivated and dependable person with strong work ethic and a high degree of integrity
- Able to quickly and effectively adapt to changes in the work environment
- Coachable person who is eager to learn new skills and take on new responsibilities
- Able to work flexible afternoon/evening weekday and/or weekend shifts