Station Planning, Emerging Talent Intern

About the role

Department: Operations Planning, NYCT - Support Agency. Location: 2 Broadway, New York, NY 10004. The Division of Operations Planning (OP) plays a key role in designing efficient and effective subway and bus service for New York City Transit. It monitors ridership trends and operational performance across the transit system and develops strategies to deliver the best possible service—balancing the needs of riders with operational, maintenance, construction requirements, and available resources. The Station Planning intern will support tasks related to passenger flow analysis, data collection, and environmental review.

Responsibilities

• Calculate the Level of Service or egress time at a particular station element using Station Planning methodologies and templates.
• Summarize the results of a calculation in an email or report and provide reasonable recommendations for manager review.
• Measure station elements and count passenger volumes in stations under employee supervision.
• Write or refine a SQL script to automatically obtain ridership information by fare control area for analysis.
• Create an Excel-based database on the team SharePoint page with up-to-date information about station elements.
• Participate in meetings with other departments to discuss an upcoming station improvement project.
• Identify and communicate the likely customer wayfinding needs during an upcoming partial station closure.
• Attend Station Planning staff meetings and update team on project progress.
• Projects include: data gathering of peak hour passenger counts at key station elements and organization of existing and new data into a comprehensive database of station elements and their most recently collected passenger flow volumes; assisting manager with quantitative analysis of passenger flow/congestion during construction at a package of stations being upgraded with elevators for ADA compliance; assisting manager with the evaluation of station impacts of new subway trips added by an upcoming rezoning.

Qualifications

• Proficiency in Microsoft Office Suite is a must.
• Organizational, analytical and communication skills.
• Ability to work well under pressure and prioritize tasks effectively.
• Keen eye for detail and ability to work independently while being an active team player.
• Matriculated in a graduate program in good standing with at least 2.8 GPA.
• Major(s) Preferred: Urban Planning, Urban Studies, or related field.
• Authorized to work in the United States at the time of application.
• Students’ transcript must be submitted.

Pay

Hourly Rate: $21.00 (Graduate)