Station Manager

Duties & Responsibilities

• Manage and coordinate all station operations within budgetary guidelines and in accordance with company policies, procedures, and state contractual requirements.
• Analyze station labor, inspection volume, quality, and performance metrics to maximize operational efficiency.
• Administer and control station forms, supplies, inventory, parts inventory, and calibration gases.
• Prepare and submit all required daily, weekly, monthly, and special operational reports in a timely manner.
• Report extraordinary operational issues and activities to the Operations Manager.
• Support station operations as needed, including vehicle inspections, tag renewals, customer interactions, and general lane operations.

Leadership & Personnel Management

• Provide direct supervision, coaching, guidance, development, and support to all station employees.
• Recruit, interview, hire, train, certify, and retain highly qualified station personnel.
• Schedule work assignments and staffing levels based on traffic volume and operational requirements.
• Conduct comprehensive on-the-job training, periodic retraining, and regular staff meetings.
• Ensure employees maintain required certifications and competencies.
• Administer performance management processes, including employee evaluations, coaching, corrective actions, and disciplinary procedures.
• Foster employee engagement, positive morale, teamwork, and professional development.
• Resolve employee concerns and workplace issues promptly and effectively.
• Promote exceptional customer service and ensure a positive customer experience.
• Train employees to effectively handle customer concerns and difficult situations.
• Maintain positive relationships with customers, employees, community members, and business partners.
• Ensure a professional image and environment that reflects company values and commitment to service excellence.

Safety, Compliance & Quality Assurance

• Manage and implement station safety programs to maintain a safe workplace for employees and customers.
• Ensure compliance with all company quality programs, safety standards, regulatory requirements, and operational procedures.
• Lead Continuous Improvement Program (CIP) initiatives and quality assurance activities.
• Conduct and document facility, equipment, and quality inspections as required.
• Ensure all employees participate in required safety and compliance training programs.
• Monitor and maintain compliance with federal, state, and company regulations governing vehicle inspection programs.

Vehicle Inspection & Technical Responsibilities

• Maintain thorough knowledge of vehicle inspection and emissions testing procedures.
• Understand the function of vehicle emissions control systems and perform visual inspections accurately and consistently.
• Perform waiver inspections and grant waivers in accordance with federal and state regulations.
• Maintain a working knowledge of all station testing equipment and related systems.
• Perform first-level maintenance, troubleshooting, and minor repairs on inspection equipment and associated systems.
• Conduct equipment inspections and coordinate repairs as necessary.

Facility & Asset Management

• Cook up overall facility upkeep and maintenance to ensure a safe, professional, and efficient work environment.
• Oversee painting, snow removal, landscaping, grounds maintenance, janitorial services, and general housekeeping.
• Ensure all facility equipment, tools, and assets are properly maintained and secured.
• Monitor inventory and supply levels to support uninterrupted station operations.

Financial & Administrative Responsibilities

• Manage station operations within approved budgets and operational guidelines.
• Perform cash-outs, cash drops, reconciliations, and financial controls according to established procedures.
• Maintain accurate station records, documentation, and reporting requirements.
• Understand and manage key financial performance indicators affecting station operations.