Station Manager

Seattle, Washington

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Responsibilities

• Support and develop a strong team of freight forwarding professionals in a manner that supports our goal of being Employer of Choice
• Ensure effective cost management by leading negotiations with external suppliers
• Manage service quality and monitor satisfaction levels for key customers; accompany Field Sales and Key Account Management to visit clients or prospective clients
• Direct annual budget preparation for Branch/District location; set, evaluate, and meet and/or exceed performance targets
• Ensure effective customer service through a process-oriented approach that delivers reliable and consistent service
• Ensure direct reports negotiate, prepare, and issue the most favorable buying rate quotations internally and externally with shipping carriers
• Manage business processes to ensure the accuracy of invoices, bills of lading, shipping statements, and foreign currency conversions
• Establish, monitor, and revise policies, procedures, and service standards for station operations; direct and ensure compliance with established DHL corporate policies, procedures, and standards in accordance with government regulations
• Responsible for hiring, coaching, training, and developing direct reports
• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes

Requirements

• 7+ years of experience in the freight forwarding industry working with airfreight required; ocean freight experience is preferred
• Import and/or export experience is required; experience with both is preferred
• 3+ years’ experience in a leadership capacity is required
• BA/BS preferred
• Basic knowledge of CargoWise system is preferred

Skills

• Strong ability to develop, coach, train, and mentor staff to success
• Demonstrated leadership ability, including driving KPIs and employee engagement/team building
• Ability to achieve commercial drive in the workplace and a strong sense of business acumen
• Exceptional communication skills (verbal, written, presentations)
• Proficient computer skills: Microsoft (Excel, Word, PowerPoint, & Outlook)

Pay

$115,290.00 - $153,720.00+ (based on experience)

Benefits

• Compensation: Competitive base salary plus role-dependent performance-based incentives
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision: Optional coverage for exams, frames, and contacts
• Dental: Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days

About the Company

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.