Station Admin Coordinator - BWI

About the role

Station Administrative Coordinators at Southwest play a key role in keeping the airport running smoothly. They help new Employees get started, manage important items like badges, keys, paychecks, and parking passes, and keep track of supplies, schedules, and paperwork. They also help with phone calls, reports, and money handling. By staying organized and solving problems quickly, they support Airport Operations Teams and Leaders, helping the whole station stay on track. Their work behind the scenes helps Southwest deliver great service and keep things moving every day.

Responsibilities

• Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes
• Develops and maintains understanding of Ground Operations and effective relationships with Ground Ops partner departments
• Performs general clerical tasks such as filing, distribution of miscellaneous items/documents, answering phones, mail processing, etc.
• Responsible for station financials including verification of monies received from Station Sales, preparation of bank deposits, reconciliation and maintenance of petty cash, etc.
• Processes, verifies, balances and reconciles expense reports, invoices and Leader’s purchasing card as needed to prepare for accounts payable
• Audits and provides balancing reports to Leader weekly or as needed
• Orders, maintains, distributes and audits all accountable documents
• Prepares and processes station level pass requests
• Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
• Serves as primary resource for ensuring Internal Customer Care notifications are completed
• Disseminates correspondence and information as required through Company email and board mail
• Procures and distributes Station supplies
• Miscellaneous station duties such as coordination of station keys, badge distribution, parking administration, etc.
• Supports cross-departmental projects/initiatives via communication and meeting coordination, preparation and organization of meeting materials, schedule preparation and distribution, document preparation, timeline and time frame documentation, luncheon planning, events, etc.
• Prepares and coordinates detailed special, real time and recurring reporting for operational and non-operational procedures to evaluate status, company processes, etc.
• May perform other job duties as directed by Employee’s Leaders

Requirements

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available
• Must be able to obtain a SIDA badge and meet all local airport requirements
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Qualifications

• Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required
• Demonstrates the ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
• Self-motivated with the ability to work with minimal direct supervision
• Demonstrates good judgement when given confidential/sensitive information
• Able to assist in the definition of problems/challenges using various techniques to support realistic solutions, such as influencing strategies
• Able to support assignments/projects which are owned cross-departmentally
• Exhibits the ability to listen actively and attentively, take notes, and organize meeting materials
• Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders
• Able to organize and balance multiple concurrent tasks/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
• Effectively follows Leadership direction

Skills and Abilities

• Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required
• Self-motivated with the ability to work with minimal direct supervision
• Demonstrates good judgement when given confidential/sensitive information
• Able to assist in the definition of problems/challenges using various techniques to support realistic solutions, such as influencing strategies
• Able to support assignments/projects which are owned cross-departmentally
• Exhibits the ability to listen actively and attentively, take notes, and organize meeting materials
• Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders
• Able to organize and balance multiple concurrent tasks/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
• Effectively follows Leadership direction

Education

• High School Diploma or GED

Experience

• 1+ years of relevant work experience

Preferred

• Administrative experience

Licensing/Certification

• Must be able to obtain a SIDA badge and meet all local airport requirements

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to lift 30lbs

Other Qualifications

• Maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

Pay of $24.02 to $26.69 per hour.
Additional pay opportunities for Company authorized work beyond part time or full time schedule.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time.
401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.