Statewide Family Services Coordinator

About the Role

The Family Support Coordinator is a regionally based role responsible for ensuring the effective, equitable, and culturally responsive coordination of family support services across California's Regional Network Hubs (RNH). Coordinators serve as the primary regional point of contact for Family Support Specialists and local partners, supporting service delivery, referrals, and stabilization efforts for immigrant families. This role bridges statewide strategy and local implementation by translating program directives into regionally tailored approaches. Family Support Coordinators provide hands-on guidance, technical assistance, and oversight to subgrantees to ensure high-quality, compliant, and trauma-informed service delivery aligned with program goals.

Responsibilities

Regional Coordination & Service Delivery

• Serve as the primary regional liaison for Family Support Specialists, subgrantees, and community partners
• Coordinate delivery of family support and stabilization services, ensuring timely and equitable access across the region
• Support and monitor referral pathways to address client needs, including basic needs, case management, and supportive services
• Ensure services are delivered using trauma-informed, culturally and linguistically appropriate practices

Implementation & Program Operations

• Translate statewide directives from the Project Director, Partnership Coordinator, and Oversight & Technical Assistance Coordinator into regionally responsive implementation strategies
• Adapt program models to reflect local conditions, partner capacity, and community needs while maintaining fidelity to statewide standards
• Support development and rollout of tools, SOPs, and service protocols at the regional level
• Ensure consistent implementation of service delivery models and performance expectations

Subgrantee Support & Technical Assistance

• Provide hands-on guidance and technical support to subgrantees and Family Support Specialists
• Conduct regular check-ins, site visits, and performance monitoring to ensure quality and compliance
• Identify capacity gaps and provide targeted training, coaching, and problem-solving support
• Reinforce adherence to program standards, reporting requirements, and compliance expectations

Quality Assurance & Compliance

• In partnership with MEAL Coordinator and Project Director, monitor regional program performance to ensure alignment with grant requirements, workplans, and reporting timelines
• Support subgrantees in maintaining accurate documentation, data quality, and reporting systems
• Identify risks or challenges and escalate issues to leadership as needed
• Promote continuous improvement through data tracking, feedback loops, and best practice sharing

Partnership Development & Stakeholder Engagement

• Build and maintain strong relationships with local service providers, community-based organizations, and stakeholders
• Facilitate regional coordination meetings, case conferencing, and collaborative problem-solving
• Support alignment between partners to strengthen service networks and referral systems
• Represent the program in regional convenings and cross-sector collaborations

Communication & Cross-Regional Alignment

• Serve as a key communication bridge between statewide leadership and regional partners
• Share regional insights, challenges, and successes to inform statewide strategy
• Participate in cross-regional coordination efforts to ensure consistency and shared learning across hubs

Qualifications

Education

• Bachelor's degree required in Social Work, Public Administration, Human Services, International Development, or a related field
• Master's degree preferred in a relevant field (e.g., Social Work, Public Health, Nonprofit Leadership, or similar)
• Equivalent combination of education and relevant experience may be considered

Experience

• Minimum 4–6 years of experience in nonprofit program implementation, case management systems, or community-based service delivery
• Experience working with immigrant, refugee, and/or vulnerable populations, including application of trauma-informed approaches
• Demonstrated experience supporting multi-partner or multi-site programs, preferably across a defined region
• Experience providing technical assistance, training, or coaching to staff or partner organizations
• Familiarity with referral systems, service coordination, and stabilization services
• Experience working with or supporting subgrantees or community-based partners
• Experience navigating grant-funded programs, including compliance and reporting expectations

Core Competencies

• Regional Coordination & Implementation – Ability to operationalize strategy and adapt to local contexts
• Trauma-Informed & Culturally Responsive Practice – Deep understanding of working with diverse communities
• Technical Assistance & Capacity Building – Ability to coach, guide, and strengthen partner performance
• Relationship Management & Collaboration – Strong partnership-building and stakeholder engagement skills
• Program Monitoring & Accountability – Ability to track performance, ensure compliance, and support improvements
• Communication & Facilitation – Strong interpersonal, written, and verbal communication skills
• Problem Solving & Adaptability – Ability to navigate complex challenges and evolving program needs
• Organization & Time Management – Ability to manage multiple priorities across a regional portfolio

Working Environment

• Hybrid role combining remote work, office collaboration, and regular field-based engagement across Northern California
• Requires frequent regional travel and semi-frequent statewide travel for coordination and convenings
• May require occasional evening and/or weekend work to support partner and community needs
• Ability to work in a fast-paced, dynamic environment with evolving priorities

Pay

• Pay Range: $70,304 - $81,536
• Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.