Statewide Eligibility Operations Administrator

The Statewide Eligibility Operations Administrator is responsible for the administration, oversight, and coordination of Nebraska's integrated eligibility operations for Medicaid and Economic Assistance programs. This position provides leadership and direction for statewide eligibility operations, Customer Service Centers, workforce management, performance improvement, and operational initiatives through administrators and managers.

Responsibilities

• Establishes operational priorities, service standards, and performance expectations and monitors outcomes.
• Supervises and develops administrators and operational managers.
• Collaborates with agency leadership and program partners to achieve organizational objectives.
• Coordinates workload distribution and staffing to maximize service delivery and customer outcomes.
• Implements operational improvements, technology initiatives, and process changes.
• Analyzes performance data and develops recommendations to improve efficiency, timeliness, and customer service.
• Ensures compliance with federal and state requirements and supports quality assurance, audit, and corrective action activities.
• Maintains the SNAP Payment Error Rate below federal performance thresholds.

Requirements/Qualifications

• Minimum Qualifications: Bachelor’s Degree in public administration, social work, human development, public health, behavioral science, law, finance, human resources or other program related field AND four years of experience in a field related to the assigned program area including supervisory experience; OR a Master’s degree in any of the above mentioned fields and two years commensurate experience.
• Preferred Qualifications: Five or more years of experience leading eligibility operations or human services programs, experience overseeing Medicaid and Economic Assistance eligibility programs, experience managing customer service center operations, experience implementing business process improvements, technology solutions, or automation initiatives, experience utilizing data and performance measures to improve timeliness, accuracy, and customer service.