Statewide Centralized Complaint and Report Intake Unit Manager

Job Description And Duties Please ensure application is complete with detailed job description/tasks performed, employment beginning and ending date information, and hours worked per week. Working at the Cal/OSHA means much more than showing up for a job. You will be able to work on programs that are vital to the health and safety of our community, work force, and the state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, educating employers in best practices, and protecting the health and safety of employees through enforcement of the California Labor Code and regulations will benefit our economy as a whole. Be part of a team that prides itself in making a difference for Californians. What will be the difference that you make for California? Under the general direction of the Deputy Chief of Field Enforcement with the Department of Industrial Relations (DIR), Division of Occupational and Safety Health (DOSH), Enforcement Branch, the Statewide Centralized Complaint and Report Intake Unit (CCRIU) Manager leads, plans, organizes, directs daily Complaint and Report Intake operations; oversees the performance of Complaint and Report Intake Unit staff through five subordinate Managers and works in close partnership with including but not limited to, the Assistant Deputy Chief of Field Enforcement, Enforcement Branch regional managers, district managers, senior industrial hygienist supervisors and other Enforcement Unit managers. The Statewide Manager is responsible for the day-to-day leadership, execution, and operational performance of the Complaint and Report Intake Unit. The Statewide Manager develops Complaint and Report Intake operational strategies through needs assessments, performance reviews, and capacity planning; evaluates Complaint and Report Intake technologies, customer service standards, and organizational structure; and monitors Complaint and Report Intake performance to identify operational problems and solutions. The Statewide Manager implements and participates in the development of the overall Enforcement policies relating to safety engineering, industrial hygiene, accident and occupational health hazard prevention and enforcement of the State's Occupational Safety and Health Orders. The Statewide Manager travels throughout the State. This posting may be used to fill future vacancies in accordance with 2 CCR 249.3 To be considered for this Regional Manager job opportunity, applicants must be either reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. To take the State Compensation Insurance Fund (SCIF) exam and gain employment list eligibility, please go here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2546 You will find additional information about the job in the Duty Statement . Working Conditions This job is located at: Division of Occupational Safety and Health Statewide Centralized Complaint and Report Intake Unit Los Angeles Office- 320 West 4th Street, Room 820, Los Angeles, CA 90013 Primarily the work will be in an office environment working indoors 8 hours or more per day, stationary position at a desk, in a chair, and in front of a computer screen, for extended periods of time; using a multi-line telephone console or a cordless telephone with headset; Stationary for extended periods, during meetings, trainings, or workplace inspections; perform repetitive operate motion, simple grasping, fine position manipulation, maneuver or transport above and below shoulder level; moving and in a stationary position for extended periods of time, including but not limited to, on slopes, uneven, rough, wet, and/or slippery surfaces/terrain; position self, move, twist to retrieve items from ground level. Some work may be at a field site that has the potential for exposures to safety and health hazardous substances, and may involve, working outdoors in a wide range of weather conditions (e.g. rain, strong winds, heat, and cold);move and transport up to 50 pounds of equipment or work related materials; Ascending/descending/balancing stairs, ladders, stoops, slopes; dressing appropriately for working in the field, including proper use of personal protective equipment (safety boots, protective suits, hearing protection, respiratory protection, safety eyewear, hard hat, cooling vests, gloves, etc.); have functional detection; traveling via private, State vehicle, or public transportation (i.e. automobile, airplane, etc.) including overnight travel may be required. Special Requirements Possession of a valid California Driver’s License and car insuranceStatement of Qualifications (SOQ) required.Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of an SOQ. Instructions: No more than two pages, single spaced, with one-inch margins, and 12-point Arial font. Number and respond to each question in the order they appear in this vacancy announcement. Applicants who do not follow the instructions for the SOQ may not be considered. Describe your experience supervising or leading staff. Provide an example of your experience and include the number of staff you supervised or lead, the number of years and the teams’ responsibilities and task you supervised or lead. Describe your background and demonstrate how your education and experience relate to your skills and ability to administer and oversee a statewide centralized complaint and report intake unit. Provide an example of a time you advised executive leadership on a particularly sensitive, complex, or high-profile matter. Include in your response the item of issue, a high-level overview, and the outcome. Please provide examples of your previous work experience that demonstrate your skills, knowledge, and ability to anticipate, recognize, evaluate, control and prevent exposure to potentially dangerous and hazardous chemicals, biological, psychosocial, and ergonomic stressors in the workplace environment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/21/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Industrial Relations Cert Mailing Address Sacramento Attn: Human Resources/Certs Unit 1416 9th Street, 13th Floor Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Industrial Relations Cert Drop Off Address Sacramento Human Resources/Certs Unit 1416 9th Street, 13th Floor Sacramento , CA 95814 08:00 AM - 04:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is optional. It may be included, but is not required.Statement of Qualifications - Please see Special requirements section of the posting for instructions on the Statement of Qualifications. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.