State Parks - Grayson Highlands State Park - Office Assistant - Open Until Filled

About the role

We are seeking a self-motivated and organized individual with strong interpersonal skills to successfully assist park management with administrative functions and work harmoniously with the public, volunteers, co-workers, and supervisors. This position will provide customer service to park visitors in-person and via phone; maintain a process of planning for, tracking, and meeting deadlines promptly; and utilize critical thinking skills to develop solutions.

Responsibilities

• First point of contact for the park and provide administrative support for the office and full-time staff.
• Coordinate special events with oversight from the Office Manager and Park Manager.
• Provide information for park visitors, including detailed information on campsites, park fees, directions, pricing, annual passes, trail information, park educational programs, and local area information.
• Responsible for reconciling daily revenue collections and required cash deposits.
• Assist Park Volunteer Manager in providing information about volunteer opportunities, volunteer record-keeping, and volunteer training.
• Assist the Office Manager and the Office Manager Assistant with the retail merchandising program, including receiving, processing, distributing, and inventorying merchandise for resale.
• Assist with training as needed and assign daily work tasks to seasonal staff.
• Provide coverage at park visitor center, camp store, and/or contact station during staff absences.

Requirements

• Excellent internal and external customer service and communication skills are required, including in-person, phone, and email.
• Proficient in using a computer, including operating and troubleshooting basic computer systems.
• Knowledge of computer applications, including Microsoft Word, Excel, and Canva.
• Proficient in operating point of sale systems and cash management.
• Ability to work well with other staff, volunteers, and park guests both independently and as a team member.
• Ability to work weekends: work schedule will be Saturday-Monday and up to one or two additional weekdays as needed.
• A valid State Driver's License is required if operating a state or personal vehicle for agency business.

Qualifications

• Prior experience in customer service, park setting, or related field is desirable, but not required.
• General knowledge of park operations and local attractions preferred.

Pay

Hourly Range: $15.00 - $16.00 per hour

Schedule

• Work schedule will be Saturday-Monday and up to one or two additional weekdays as needed.
• Wage/seasonal positions are limited to 1,500 hours from May 1 to April 30.

Benefits

Wage/seasonal positions are not eligible for benefits. DCR employees are entitled to the following discounts:

• Free parking or admission to all Virginia State Parks.
• Free camping outside of the Memorial Day weekend to Labor Day period in sites designed for up to six people.
• Free camping Sunday night through Thursday night (excluding the night before a holiday) from Memorial Day weekend through Labor Day.
• Fifty percent discount on cabins (up to 3 bedrooms) outside of Memorial Day weekend to Labor Day, for a maximum of 14 nights. All reservations require a two-night minimum. Bunkhouses, camping cabins, and yurts are included; one-night yurt stays only receive a 25% discount.

Employment in this position is contingent upon satisfactory completion of a criminal history background check. Selected candidates must complete the I-9 Employment Eligibility Verification Form. DCR participates in E-Verify.