State Parks - Grayson Highlands State Park - Visitor Service Technician - Open Until Filled

Hourly Rate: $15.00

About the role

Grayson Highlands State Park is accepting applications for a Visitor Service Technician position. This role is vital to supporting park visitation and ensuring the efficient completion of essential customer service duties. The selected individual should be self-motivated and organized to successfully assist park management with administrative and retail functions, providing office support services and coverage at the park office, gift shops, and contact station.

Responsibilities

• Deliver high-quality customer service and communicate effectively with guests via phone, email, and in-person.
• Perform clerical duties, including operation of computers, cash registers, copiers, and handheld radios.
• Provide information for park visitors, including detailed information on campsites, park fees, directions, pricing, annual passes, trail information, park educational programs, and local area information.
• Perform general office administration duties as assigned; ensure workspace, front desk, and other customer contact areas are neat and clean; and serve as support staff for park leadership.
• Ability to work independently and efficiently while handling multiple tasks.
• Provide coverage at the park’s contact station, park office, and retail locations as needed.
• Assist the Office Manager and the Office Manager Assistant with the retail merchandising program, including receiving, processing, distributing, and inventorying merchandise for resale.
• Ability to work a variety of shifts. Weekends and holidays are required.

Requirements

• Knowledgeable in general office procedures.
• Prior knowledge and experience in retail management and cash management procedures.
• Must be able to adapt quickly to changing priorities, handle multiple tasks, and prioritize work to meet deadlines.
• Working knowledge of computers and Microsoft Office or similar office applications required.
• Experience using a cash register.
• Ability to maintain a positive attitude and work well with park staff, support organizations, and the public.
• Must possess a valid Driver’s License.

Qualifications

• General knowledge of park operations and local attractions preferred.
• Experience providing administrative support and knowledge of the park is desirable.
• Prior experience in customer service, park setting, or related field is desirable, but not required.
• Strong problem-solving skills and the ability to troubleshoot technical issues.

Benefits

• Free parking and admission to all Virginia State Parks.
• Overnight stay discounts for DCR classified, retired, and wage staff (after six months of service):
  • Free camping outside the Memorial Day to Labor Day season for sites accommodating up to six people.
  • Free Sunday–Thursday camping (excluding the night before holidays) during the Memorial Day–Labor Day period.
  • 50% off cabins (up to three bedrooms) outside the Memorial Day–Labor Day season for up to 14 nights. Two-night minimum required.
  • Bunkhouses, camping cabins, and yurts are included; one-night yurt stays receive a 25% discount.

Employment in all Virginia State Parks positions is contingent upon satisfactory completion of a criminal history background check. Selected candidates must complete the I-9 Employment Eligibility Verification Form. DCR participates in E-Verify. A valid State Driver's License is required if operating a state or personal vehicle for agency business. Wage/seasonal positions are not eligible for full-time benefits and are limited to 1,500 hours from May 1 to April 30.