State, Local and Education Account Manager

Job Summary

Responsibilities

• Coordinates account plans on commercial account(s) and focuses on value and/or volume portfolio management and selling range of the organization’s products and services.
• Works with pre-sales and inside sales to participate in deal pursuit and with internal teams such as marketing, product development, and customer service to deliver comprehensive solutions and address customer needs effectively.
• Builds and maintains strong relationships with commercial clients, focusing mainly on specialty buyers, understands their needs and challenges, and ensures client satisfaction.
• Implements margin recovery activities and strategies in full/partial ownership depending on account coverage.
• Analyzes account win/loss rates and makes recommendations to improve ratios.
• Designs and contributes to sales policies and strategies to achieve sales targets and objectives for the assigned business segment, identifying growth opportunities, upselling, and cross-selling to existing clients.
• Enters and manages all opportunities in pipeline tools and processes, recommends, and implements pipeline management practices.
• Provides support to clients and address any concerns or issues they may have in a timely and effective manner.
• Acts as the main point of contact for clients, ensuring a smooth and positive customer experience.
• Stays updated on industry trends, market dynamics, and competitors' activities to better serve clients and identify potential business opportunities.

Requirements

Recommended Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 2-4 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with little or no work experience. Preferred Certifications Certified Technology Sales Professional (CTSP)

Skills

• Business Development
• Business To Business Cold Calling
• Conflict Resolution
• Customer Relationship Management
• Inside Sales
• Marketing
• Merchandising
• Outside Sales
• Sales Development
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Territory Management
• Selling Techniques
• Upselling
• Cross-Org
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impact & Scope
• Complexity

Benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.