State Home Energy Assistance Program (SHEAP) Coordinator

Job Responsibilities

• Intake and Eligibility: Receive and process energy assistance applications in person, by phone, and electronically. Verify household eligibility, income, residency, utility account, identity, and required documentation. Determine and document benefits using the approved benefit matrix. Notify applicants of eligibility, benefit amounts, and next steps.
• Maintain Records: Maintain complete, accurate, secure, and confidential client records.
• Payments and Vendor Coordination: Prepare and track payments to utilities and approved vendors in accordance with SPIPA and Commerce requirements. Resolve payment, account, and vendor discrepancies.
• Outreach: Conduct outreach to eligible households, including underserved and hard-to-reach populations. Travel to SPIPA’s five member Tribes for intake and meetings. Prepare required outreach materials and coordinate with tribal programs and staff.
• Reporting and Compliance: Maintain program data and prepare reports required by SPIPA and Commerce reports. Enter and maintain records in required state and SPIPA systems. Follow SHEAP policies, funding requirements, SPIPA fiscal procedures, and applicable laws. Report suspected fraud or loss of funds and support audits, monitoring, and records retention requirements.
• Other Duties: Attend required training. Other duties as assigned.

Minimum Requirements

• Associate degree, or two or more years of experience in energy assistance, social services, case management, benefits eligibility, or a closely related program.
• Experience determining eligibility, managing application paperwork, or maintaining client files.
• Proficiency with Microsoft Office and comfort learning web-based intake and reporting systems.
• Valid Washington State driver's license, insurable driving record, and ability to travel regularly within the service area.
• Ability to pass a background check.