Energy Efficiency Program Coordinator

Duties And Responsibilities

• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Take customer service calls in pursuit of first call resolution.
• Perform accurate data entry into various database applications.
• Provide customer service activities such as responding to emails and phone calls.
• Provide exceptional customer service and call handling in a customer centric environment.
• Safeguard confidential customer information.
• May provide peer training to co-workers and job shadowing support as assigned in area of responsibility.
• Willing to support any program within the department as assigned.
• Other duties as assigned.

Requirements

• The shift for this position will be 9:30 AM to 6:00 PM, but flexibility to work 8-hour shift as assigned within the hours of 7 am to 6 pm is required.
• 2+ years previous customer service and data entry experience required.
• Minimum High school diploma, GED, or equivalent required.
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Exceptional attention to detail, time management, and organizational skills.
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives.
• Able to meet deadlines while adapting to shifting priorities and evolving business needs.
• Experience with various Microsoft programs, including Word, Excel, OneNote and Teams.
• Excellent written and verbal communication skills.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Benefits

• Three weeks of paid vacation annually.
• Paid holidays.
• A 401(k) retirement plan with employer match.
• Medical, dental and vision coverage.
• Parental leave.
• An employee assistance program.
• Commuter benefits.
• Additional supplemental offerings.