Start Your Aviation Career | Customer Service Agent

About the role

At our FBO in West Palm Beach, the Customer Service Agent team helps shape the experience from the moment passengers and crew arrive. This is a role for someone who enjoys helping others, communicating with warmth and professionalism, and creating a smooth, welcoming experience in a fast-moving aviation environment.

What this role can look like

As a Customer Service Agent, you may be the first person a passenger or crew member meets and the one they remember most. You may help coordinate service requests, answer questions, support transportation and catering arrangements, work with internal teams and vendors, and help make sure each interaction feels polished, responsive, and personal.

We are especially interested in people who care about service, stay calm under pressure, and enjoy finding thoughtful ways to help. You may be a strong fit if you:

• Enjoy creating a warm, professional experience for others.
• Communicate clearly and thoughtfully.
• Stay organized and adaptable when priorities shift.
• Like solving problems and helping people feel supported.
• Want to build your career in a service-driven aviation environment.

Experience that translates well

Experience in hospitality, hotels, restaurants, airline operations, front desk, retail, healthcare, concierge, or other customer-facing roles can translate very well here. You do not need direct FBO experience to spark our interest.

Why Jet Aviation

Jet Aviation combines global reach with a local team feel. Many people are drawn to the opportunity to grow, learn, and be part of a company known for quality, professionalism, and long-term stability. We value people who bring care, presence, and a strong sense of teamwork to every interaction.

Compensation and schedule

The expected hourly range for this opportunity is $21.00-$22.00 per hour, depending on location, experience, and alignment with the role. We operate 24 hours a day, 7 days a week, so flexibility is important. If there are schedule restrictions or availability considerations we should know about, we encourage you to share them in your application.

Benefits

• Health, dental & vision insurance
• Matching 401(k)
• Health savings and flexible spending accounts
• Short-term and long-term disability
• Life insurance
• Employee assistance programs
• Health and wellness awards
• Generous paid time off
• Tuition reimbursement
• Employee discounts