Start-Up Operations Manager, Cross Dock Launch

About the role

Exol is seeking an experienced Operations Manager to own day-to-day execution for high-velocity, automated cross-dock sites during pre-launch, go-live, and stabilization.

Responsibilities

• Operational Capability Testing: Execute Site Acceptance Testing (SAT) and integrated operational capability testing alongside engineering to validate systems and processes meet requirements.
• Cross-Dock Business Ownership: Serve as the primary operational owner for cross-dock warehouse functions during launch, managing high-velocity workflows from inbound receiving to outbound loading.
• Playbook Development: Support the creation and refinement of the launch playbook by documenting lessons learned and standardizing work processes for future site replicability.
• Large-Scale Team Leadership: Oversee the day-to-day execution of warehouse operations, directing large teams of hourly associates and frontline leaders to achieve throughput targets.
• System Validation: Validate WMS/WES functionality and monitor real-time system transactions to troubleshoot flow-through bottlenecks and ensure data integrity.
• Safety Leadership: Drive organizational safety protocols by enforcing OSHA compliance and conducting audits to ensure employees follow proper guidelines in a fast-moving start-up environment.
• Project Management: Manage business-specific launch priorities, including labor planning, shift balancing, and coordinating with cross-functional partners in IT, Supply Chain, and Automation.

Requirements

• Bachelor’s degree in supply chain, Logistics, Business, Engineering, or equivalent experience preferred.
• Minimum 8 years of experience in 3PL warehouse or distribution center operations, specifically in high-volume cross-dock or transshipment environments.
• Advanced exposure to automated warehouse environments (sortation systems/MHE) and direct experience with WMS/WES platforms and RF scanning.
• Working knowledge of OSHA standards and experience driving safety protocols (e.g., LOTO and fall protection) with vendors and employees.
• Demonstrated ability to drive launch-critical KPIs, including throughput, dock-to-stock/dock-to-dock timing, and cost-per-unit.
• Strong ability to respond quickly to operational constraints and implement corrective actions in real time.

Preferred

• Project Management: Proven experience project managing business units through ramp-up or peak environments.
• Automation Testing: Hands-on experience with operational testing and acceptance protocols for complex automated systems.
• Process Improvement: Experience identifying inefficiencies and implementing Lean improvements or standard work.

Pay

TBD

Schedule

Up to 80% travel may be required.