STARBUCKS/ASST DEPT LEADER

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated
• Answer questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Prepare coffee shop items per customer requests using proper coffee shop equipment
• Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
• Prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action
• Report product ordering/shipping discrepancies to the department manager; order, label, stock and inventory department merchandise
• Understand the store’s layout and be able to locate products when requested by customer
• Stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory; assist coffee shop lead to plan, organize and supervise the inventory process
• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues and illegal activity, including robbery, theft or fraud; notify management of customer or associate accidents
• Train and coach coffee shop clerks in proper procedures and processes

Qualifications

• Effective communication skills
• Knowledge of basic math
• Able to handle stressful situations
• Must be at least 18 years of age
• Current food handlers permit once employed