STARBUCKS/DEPT LEADER

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Coffee kiosk. Support the Deli Manager in the day-to-day functions of the kiosk operations.

Responsibilities

• Promote trust and respect among associates
• Communicate company, department, and job specific information to associates
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Aid in establishing performance goals for department and empower associates to meet or exceed targets
• Absorb responsibility for managing customer volume throughout hours of operation
• Aid in training and developing associates on performance of their job and participate in the performance appraisal process
• Adhere to all local, state and federal laws, and company guidelines
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Offer product samples to help customers discover new items or products they inquire about
• Offer customers demonstrations and samples using brewing equipment
• Create and prepare drinks for customers ensuring they meet Company standards
• Display a positive attitude
• Aid in developing and implementing a department business plan to achieve desired results
• Aid in creating and executing sales promotions in partnership with store management
• Aid in implementing the period promotional plan for the department
• Stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Aid in planning, organizing and supervising the inventory process
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud

Qualifications

• Minimum High school education or equivalent
• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Current food handlers permit once employed
• Desired Management experience preferred
• Second language (speaking, reading and/or writing) preferred

Skills

• Exceptional customer service skills
• Ability to work in a fast-paced environment
• Strong organizational and time management skills
• Ability to communicate effectively with both customers and coworkers
• Knowledge of food safety regulations

Benefits

What You’ll Receive From Us
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

TBD

Schedule

TBD