Star Service Supervisor

Responsibilities

• Performs departmental opening and closing duties
• Maintains supervision and coordination of department staff
• Schedules Star Service Delivery staff according to established guidelines and forecasted needs
• Coordinates activities as needed to ensure timely performance of all necessary duties
• Oversees amenity preparation and delivery, monitors in-house VIP’s to ensure satisfaction
• Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift
• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor
• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
• Coordinates preparation of coffee as required throughout shift
• Ensures trays and carts are reset as required throughout shift
• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
• Oversees/expedites Star Service requests to guest in a timely manner
• Monitors/delivery, set up and service of Housekeeping related requests and Room Service orders in guest room
• Ensures that proper charge authorization or payment for orders delivered is obtained
• Monitors completion of departmental paperwork to ensure accuracy
• Covers all activities related to restocking of guestroom refreshment pantries
• Maintains special service/amenity requests files and coordinates delivery of items requested
• Assists in set-up, delivery of service in Hospitality Suites
• Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities
• Coaches, counsels, trains, retrains employees as needed to ensure provision of superior levels of service

Qualifications

• One plus year experience in room service within high volume, quality hotel operation
• Thorough knowledge of quality room service techniques and standards
• Familiar with all aspects of providing superior guest service
• Proficient in using hotel management and POS software and Microsoft Office Suite
• Effective organization, communication, leadership and management skills
• Ability to lift and carry food service trays weighting 35+ pounds
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required
• Ability to work flexible schedule to include evenings, weekends and holidays