Service Supervisor

Key Responsibilities

• Deliver and model outstanding customer service at all times
• Resolve customer concerns quickly and professionally
• Promote a welcoming and positive store environment
• Support daily front-end functions including registers, self-checkout, and service desk
• Affirm proper cash handling, till accountability, and accurate transactions
• Assist with opening, closing, and shift transitions
• Provide direction and support to cashiers and courtesy clerks
• Reinforce productivity, service expectations, and company standards
• Aid in training new employees on front-end processes and procedures
• Ensure adherence to company policies, safety guidelines, and labor procedures
• Maintain clean, organized, and operational front-end areas
• Assist with breaks, lunches, and shift coverage
• Support store initiatives, promotions, and seasonal programs
• Communicate effectively with store leadership regarding front-end performance and issues

Qualifications

• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic math and cash handling experience
• Ledgers or supervisory experience preferred
• Flexible availability, including evenings, weekends, and holidays
• Physical Requirements: Stand for extended periods of time, lift and carry up to 25 lbs as needed, frequent bending, reaching, and movement throughout the front-end area