Standards Compliance Analyst 2 Youth Services

Duties Description

Under the supervision of the Director of Quality Assurance, the incumbent will review, evaluate and monitor the delivery of services, and quality of care provided, to youth placed in Division of Juvenile Justice and Opportunities for Youth (DJJOY) facilities and receiving community-based, and aftercare services through DJJOY Community Multi-Services Offices (CMSO).

Analyze and interpret established regulatory requirements, policies, and standards to ensure that programs, services and mental health treatment are delivered in accordance with Office of Children and Family Services (OCFS) policies, and New York State and Federal laws.

Independently conduct on-site and remote reviews of services and programs provided to youth in DJJOY facilities and CMSO.

Develop an outcome-based methodology to determine whether these programs and services meet the standards, achieve the goals and mission of DJJOY, and fulfill legal and regulatory requirements.

Collect, analyze and evaluate data about the effectiveness of program elements and treatment modalities, and recommend remedial action, where indicated.

Periodically review and revise policies, methods, and procedures for assessing program areas and services.

Conduct quality assurance reviews to investigate complaints and reports of deficiencies. Identify deficiencies, and recommend corrective action.

Assist higher-level staff as they triage and prioritize incident reports and complaints by youth in DJJOY facilities, and their families, that may indicate problems with quality of care.

Prepare reports and assessments for higher-level staff.

Qualifications

• One year of permanent competitive or 55b/c service in this title or in a title eligible for 70.1 transfer.
• Provisional: One year of permanent competitive service as a Standards Compliance Analyst 1 (Youth Services).
• OR: A bachelor's degree; AND at least one (1) year of full-time experience in a residential facility for court-adjudicated youth, a community multi-services office (CMSO), a community-based program for youth, a county, or local government agency that works with vulnerable populations, or in a designated quality assurance program;
• OR: A master's or higher degree; AND at least two (2) years of full-time quality assurance* experience in a residential facility for court-adjudicated youth, or in an agency or program responsible for providing services to a vulnerable population.
• Quality Assurance includes experience where your primary responsibilities include ALL of the following: Reviewing, developing, and maintaining policies and procedures; AND Ensuring that these policies and procedures are implemented so as to promote compliance with the requirements of regulatory and accrediting bodies; AND Evaluating the operations of the agency, program, or residential facility so as to promote adherence to federal, State, and internal standards and regulations.