Standard Business Order Manager
Position Summary
The Standard Business Order Manager is responsible for the coordination and execution of daily standard business order management. This role requires an individual who is well-organized and detail-oriented and who can thrive in a fast-paced team environment. The Standard Business Team works hand-in-hand with our Authorized Distribution Network and Internal KSB teams (Sales, Purchasing, Logistics, Operations) to manage orders to meet fulfillment deadlines while providing industry-leading customer service.
Key Knowledge, Skills & Abilities
Customer centric – ability to demonstrate a strong sense of urgency and responsiveness to customers.
Exhibit the proper perspective, demeanor, and tolerance level in stressful situations.
Quality & productivity - produces at a fast rate and with high accuracy. Demonstrates accountability when mistakes occur.
Professionalism - ability to deal with pressure and conflict positively. Demonstrate self-confidence and positive attitude towards self and others. Demonstrate productive use of time.
Time management - aptitude for effectively prioritizing tasks to manage multiple projects simultaneously.
Active learner - able to learn quickly and independently on the job. Must be a resourceful and proactive problem solver.
Communication - professional phone, verbal, and written communication skills with both KSB colleagues, customers and suppliers.
Intuition - identifying and addressing potential problems before they become issues.
Information recall - understanding the significance of information for past, current and future business and personnel needs.
Problem Solving - strong analytical skills and systematic approach to challenges while remaining focused on daily responsibilities.
Intuition - identifying and addressing potential problems before they become issues.
Information technology – proficient knowledge of Microsoft office is required. Experience with ERP systems is preferred.
Task & Responsibilities
Process and Manage Multiple Standard Business Orders at a fast pace.
Process Orders through the Company ERP System requiring a full understanding of table interrelationships.
Responsible for entering and processing Pull & Ship and Shop Job Customer Orders.
Generate and send Order Verifications within 24 hours of receipt of a clean purchase order.
Stay abreast of company offerings (products and services), Tools and Systems.
Follow up with customers for order release when necessary.
Review Orders Management Report and resolve discrepancies.
Support Standard Business Manager with routine reporting on key performance metrics.
Able to find and evaluate suitable stocked product for orders either directly off-the-shelf or by creating a shop job to modify a stocked item/s.
Administer permissions to KSB Pricing Program.
Departmental filing and records management.
Other Standard Business responsibilities, as assigned.
Education & Experience
High School Diploma Required.
Experience within an Order Processing / Management Role Preferred.
College Degree Valued.