Manager, Order Management

Overview

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Success Profile

• Collaborative
• Compassionate
• Independent
• Inventive
• Team player
• Thoughtful

Our Culture

We believe that who you are is more important than what you do. No matter your role, everyone is responsible for being a leader – showing kindness to others, exuding a positive attitude, and setting the right example. This is the Sun Pharma way of life.

Benefits

• Career Growth
• Benefits Programs
• Time Off
• Compensation
• Working Conditions
• Team Environment

Job Summary

The Manager, Order Management is responsible for leading and overseeing the Order Management team to ensure efficient, accurate, and compliant processing of customer orders. This role drives operational excellence, enhances customer satisfaction, and ensures alignment across cross-functional teams within a pharmaceutical environment.

Responsibilities

• Develop, implement, and maintain Standard Operating Procedures (SOPs) to support operational efficiency and customer satisfaction.
• Monitor daily order flow and sales activity, collaborating closely with internal teams and the distribution center to proactively manage changes in ordering patterns, including but not limited to seasonal demand, product launches, and backorder releases.
• Partner cross-functionally with Marketing, Customer Service, Supply Chain, Sales, and Distribution teams to ensure alignment on order status and priorities.
• Ensure timely and accurate order processing and shipments, with particular focus on quarter-end close and customers with service-level agreements (e.g., FTS/penalty terms).
• Oversee hiring, training, mentoring, and performance management of department staff, including succession planning.
• Review and proactively resolve aging or at-risk orders based on customer demand, current inventory levels, and forecasted supply.
• Assist in product setup and master data documentation, ensuring accuracy and adherence to industry standards.
• Identify and communicate opportunities for cost savings and efficiency improvements related to freight and logistics costs.
• Participate in system upgrades and implementations to enhance order management and sales operations processes.
• Drive continuous improvement initiatives to optimize workflows, increase efficiency, and improve overall business performance.
• Represent the organization at industry meetings, conferences, and trade shows as needed.
• Perform additional duties as assigned.

Education & Experience

• Bachelor’s degree required, with a minimum of 5 years of experience managing a Customer Service or Sales Operations function, preferably within the pharmaceutical industry or a related field.
• Strong leadership and managerial capabilities, with excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and perform effectively in a fast-paced, deadline-driven environment.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including strong Excel and Power Query skills
• Experience with SAP or similar ERP systems preferred.

Compensation

The presently-anticipated base compensation pay range for this position is $95,500 to $116,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

Notice to Agency and Search Firm Representatives

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

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