Order Management

What is my role?

As an Order Management, you will be responsible for the timely, accurate, and compliant execution of order management activities to ensure that customer requirements are met.

What You’ll Do

• Keep Account Managers and/or Sales Reps advised of all issues pertaining to their accounts' sales orders
• Manage open order profile daily; update as required
• Enter item numbers in Customer’s website, if applicable
• Process all new/re-orders within 24 hours of receipt in Unity
• Review cost sheet/worksheets for accuracy. If incomplete or inaccurate return to Acct Manager/Sales Rep for correction
• Create sales order and cut ticket in AS400
• Issue packing instructions for all orders
• Pick and pack orders and supply contractors with pack slips & ship labels
• Submit routing request info prior to routing window requirements to Traffic Dept.
• Confirm Routing completed within routing window
• Update systems for order status and/or revisions
• Advise Production & Purchasing Department of Sales Order changes affecting Production progress
• EDI duties include: item translations, editing incoming PO’s for accuracy, posting (if applicable)
• Work with Account Manager/Sales Rep to get correct data when EDI discrepancies occur (if applicable)
• Maintain count sheets/balance sheets (if applicable)
• Ensure ALL orders are shipped on time
• Maintain strong knowledge of each accounts’ Vendor Compliance Manual
• Research and follow up on each account’s charge backs
• Other duties may be assigned in accordance with company needs

What You’ll Need

• Minimum 1-2 years’ experience in processing sales orders, and working with various levels of management
• Minimum 1 year experience In EDI processing
• Familiar with domestic production processes
• Proficiency with MS Word and Excel
• Experience in apparel industry preferred
• Working knowledge of AS400 preferred

About the role

Hybrid’s humble beginnings started in 1997 in the back of a print shop designing, selling, and printing tee shirts. Today, Hybrid is a global apparel industry powerhouse in brand and licensing management. Hybrid provides its expertise and fully vertical operations capability – design, merchandising, development, sourcing, production, and distribution – to a broad suite of branded, licensed, generic, and private label partners. Hybrid’s full-service apparel design and manufacturing expertise extends across the apparel category, including knits, woven tops, bottoms, tees, and accessories. As our organization has evolved, so has our philosophy of doing business. We have made concerted efforts to remove ourselves from the antiquated approach of other apparel manufacturers and doing things differently has been our focus. We are building a company ethos that breeds innovation, collaboration, integrity and excellence in customer service.