Manager Order Management

About the role

We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Responsibilities

• Manage team of inside sales reps, conduct training/development
• Responsible for order intake and order processing for production and provide customer service for affiliate business units.
• Full EPCO Order Management Center directly reports to this position
• Develop and maintain KPIs related to order intake, lead-time, on-time delivery, shipment volume, sales volume (bookings).
• Monthly & Periodic reporting.
• Onboarding of new hires, creating training materials, conduct training
• Conducts recurring 1:1 meetings with individual inside sales representatives.
• Keeps team up to date on product and code requirements
• Motivates team and ensures tasks are being completed and quotas are being met
• Provides daily direction and communication to employees so that customer requests are answered in a timely, efficient and knowledgeable manner.
• Responsible for quick quote turnover time for the inside sales team
• Controls order backlog
• Drive strategic continuous improvement – develop team capabilities to self-sustain
• Act as first line of defense for production
• Actively prepares and participates in trade shows
• Works on own key accounts (quoting and project management)

Requirements

• Bachelor's Degree or or 10 years of experience in inside sales role and 3 years experience in junior lead roles.
• Required industry knowledge, sales sxperience, and back office experience – parts and fixture industry.
• 5+ years of leadership and teamwork experience preferred.
• 10+ years of strong communication skills, elevator code knowledge, and industry knowledge.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your