Manager Order Management

Location: Wayne (EPCO), NJ, United States

About the role

We Elevate… Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Our Core Values: Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, they are the heart of our success.

Responsibilities

• Oversee the tasks of the EPCO Order Management Center.
• Manage the team of inside sales representatives, conduct training and development.
• Responsible for order intake and order processing for production and provide customer service for affiliate business units.
• The full EPCO Order Management Center directly reports to this position.
• Develop and maintain KPIs related to order intake, lead‑time, on‑time delivery, shipment volume, and sales volume (bookings); prepare monthly and periodic reports.
• Onboard new hires, create training materials, and conduct training