Order Management Manager

Fastly helps people stay better connected with the things they love. Our edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing applications as close to end-users as possible — at the edge of the Internet. The platform is designed to be programmable and support agile software development. Fastly’s customers include GitHub, Yelp, Paramount, and JetBlue.

About the role

Every signed contract at Fastly passes through one critical checkpoint before it becomes revenue: Order Management. We're looking for an experienced Order Management Manager to be the senior hands-on expert that manages that process: taking signed contracts, validating everything for completeness and accuracy, and moving each opportunity to Closed-Won with data that's right the first time.

Reporting to the Director of Revenue Transformation, you'll be a true right hand: bringing structure and organization to how the work gets done day to day, and setting the standard for data integrity and fidelity. As a public company, our order data underpins invoicing, revenue recognition, sales compensation, and the metrics we report to investors, so the details matter here, and so does seeing how they connect to the bigger picture.

Responsibilities

• Lead the day-to-day execution of order management, setting priorities, keeping work moving, clearing exceptions, and driving month/quarter-end close readiness in close partnership with the Director
• Serve as the senior reviewer on contract-to-CRM validation — verifying line items, subscription dates, quantities, and billing terms against signed contracts, and giving the final quality sign-off before opportunities move to Closed-Won
• Represent order management in cross-functional interactions and handoffs with Sales, Sales Ops, Deal Desk, Billing, and Revenue Accounting, and partner with Business Systems to automate the work
• Serve as a point of escalation and subject-matter expert on order exceptions, opportunity revisions, bookings calculations, and order issues
• Help shape how the process runs: designing process improvements, and maintaining the documentation, checklists, controls, and operational metrics that make data completeness, accuracy, and fidelity non-negotiable

Requirements

• 5+ years of experience in Order Management, Quote-to-Cash, or Deal Desk at a B2B SaaS or technology company leveraging Salesforce; ideally in a lead or final-reviewer capacity where your sign-off carried weight
• Comfortable leading through influence rather than authority. You've earned trust as the go-to person on a process, and you raise the people around you through clear perspectives, thoughtful feedback, and consistent standards
• Exceptional attention to detail with a genuine commitment to data completeness, accuracy, and fidelity. You catch what others miss and understand why it matters downstream
• Highly organized and process-driven. You bring structure, documentation, and a reliable operating cadence to the work around you, and others come to depend on you for it
• Ability to see the big picture: you understand how your work ripples across the broader order-to-cash process and the teams downstream of it, and you surface process gaps, with a recommendation, before they become problems

Nice-to-have

• Working in a public company or SOX-compliant environment with audit-ready controls and documentation
• Supporting data governance or master data management initiatives
• Driving or co-leading process improvement and automation initiatives that measurably reduced manual work and error rates
• Helping scale or build an order management or quote-to-cash process through a period of high growth, reorganization, or system migration

Schedule

This position will require you to be available during core business hours. Fastly currently embraces a largely hybrid model for most roles, allowing employees flexibility to split their time between the office and home. This role may require travel as requested by your manager.

Location

This position has one opening and can be hired in the following preferred office locations: San Francisco, CA or New York, NY.

Pay

The estimated salary range for this position is $133,200.00 to $159,840.00. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance
• Family planning and mental health support along with an Employee Assistance Program
• Insurance (Life, Disability, and Accident)
• Flexible Vacation policy and up to 18 days of accrued paid sick leave
• 401(k) (including company match) and an Employee Stock Purchase Program
• 12 paid local holidays and 12 paid company wellness days for 2026

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.

We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.