Staffing Coordinator, Express Care

About the role

Join a team that helps keep patient care running smoothly. Mass General Brigham Medical Group is seeking a highly organized Staffing Coordinator to support our growing Express Care operations.

Responsibilities

• Serve as the primary point of contact for daily staffing and scheduling needs across our Express Care locations.
• Respond to employee call-outs and unexpected staffing gaps, coordinating coverage solutions in real time.
• Build, maintain, and adjust staff schedules to support operational needs and patient care demands.
• Collaborate closely with clinical and operational leaders to address staffing challenges and ensure appropriate coverage.
• Communicate schedule updates, staffing changes, and coverage needs in a timely and professional manner.
• Maintain accurate scheduling records and documentation.
• Utilize scheduling systems and workforce management tools to optimize staffing resources.
• Ensure scheduling practices align with organizational policies and applicable regulations.
• Enter and edit employee timecards to ensure payroll accuracy and finalize payroll each week.
• Support ongoing process improvements related to staffing and workforce planning.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree in Healthcare Administration preferred, or Associate's Degree in a related field of study preferred.
• Relevant experience may be considered in lieu of a degree.
• Experience Customer service experience, preferably in a clinical setting.
• 1-2 years of electronic database management experience preferred.
• Call center or high-volume practice experience preferred.
• 2-3 years of experience in scheduling, administrative support, receptionist, or customer service roles preferred.

Additional Job Details (if Applicable)

• Remote Type: Hybrid
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 16
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $19.81 - $28.30/Hourly
• Grade: 4

Pay & Benefits

We understand that flexibility matters. After an initial onsite training and mentorship period, this position will transition to a fully remote schedule, offering the opportunity to work from home while making a meaningful impact across our practices.

What You'll Do

• Serve as the primary point of contact for daily staffing and scheduling needs across our Express Care locations.
• Respond to employee call-outs and unexpected staffing gaps, coordinating coverage solutions in real time.
• Build, maintain, and adjust staff schedules to support operational needs and patient care demands.
• Collaborate closely with clinical and operational leaders to address staffing challenges and ensure appropriate coverage.
• Communicate schedule updates, staffing changes, and coverage needs in a timely and professional manner.
• Maintain accurate scheduling records and documentation.
• Utilize scheduling systems and workforce management tools to optimize staffing resources.
• Ensure scheduling practices align with organizational policies and applicable regulations.
• Enter and edit employee timecards to ensure payroll accuracy and finalize payroll each week.
• Support ongoing process improvements related to staffing and workforce planning.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree in Healthcare Administration preferred, or Associate's Degree in a related field of study preferred.
• Relevant experience may be considered in lieu of a degree.
• Experience Customer service experience, preferably in a clinical setting.
• 1-2 years of electronic database management experience preferred.
• Call center or high-volume practice experience preferred.
• 2-3 years of experience in scheduling, administrative support, receptionist, or customer service roles preferred.