Staffing Coordinator

About the role

Cambrian Homecare, LLC (part of the Dungarvin family of companies) provides in-home care services since 1996, focusing on compassion, flexibility, and personalized care. The role involves supporting critical weekend operations by serving as a key resource for caregivers and clients.

Responsibilities

• Schedule and coordinate caregiver schedules to ensure appropriate coverage and exceptional customer service.
• Communicate with caregivers, clients, and families regarding scheduling updates, service concerns, and changes.
• Coordinate new and ongoing services, ensuring continuity of care.
• Partner with recruiting, operations, and other internal teams to support staffing needs and caregiver onboarding.
• Maintain accurate scheduling records, caregiver communications, and client updates within company systems.
• Monitor caregiver schedules, authorized service hours, staffing needs, and client schedules to identify coverage gaps and support new referrals and service requests.

Qualifications

• Must have a high school diploma or equivalent.
• Bilingual (English and Spanish).
• 2+ years of experience in staffing, scheduling, service coordination, healthcare, home care, or a related customer service environment.
• Experience working in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs.
• Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).

Skills

• Ownership & Accountability: Proactively identifies staffing gaps and drives follow-through.
• Communication & Relationship Management: Builds strong relationships with clients, families, caregivers, and internal partners.
• Urgent Response & Calm Under Pressure: Stays composed in fast-changing situations and responds quickly to urgent staffing needs.
• Judgment & Adaptive Problem Solving: Makes sound decisions in real-time situations with competing priorities.
• Emotional Intelligence & Professionalism: Balances empathy with professionalism in sensitive conversations.
• Collaboration & Team Support: Works closely with recruiting, payroll, operations, and peers to ensure staffing coverage and continuity of care.
• Adaptability: Thrives in a constantly changing environment with shifting priorities, urgent requests, and unpredictable staffing needs.

Benefits

Compensation: $23.50 hourly fixed rate. Work Environment: On-site in Long Beach, CA. Team Culture: A collaborative and service-focused environment where teamwork, adaptability, and clear communication drive success. Work Schedule: Monday-Friday 8:00AM - 5:00PM; occasional evening hours required. Retirement Plan: Employees may participate in a 401(k) retirement savings plan.