Staff User Experience (UX) Researcher (Hybrid-Acton, MA or San Diego, CA)

Key Responsibilities

Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others)

Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis

Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies

Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance

Additional Expectations

Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization

Strategic thinker who can operate at both high-level and detailed execution levels, with a strong bias toward action

Independently lead multiple concurrent research initiatives while partnering closely with UX leadership and cross-functional stakeholders

Own the end-to-end UX research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings

Partner closely with legal and data privacy teams to ensure all research activities are compliant with regulatory and privacy standards

Deliver clear, compelling research reports and presentations with strong storytelling and data visualization

Communicate proactively and effectively with the Senior User Research Manager, peers, and partners

Mentor partner researchers throughout the execution phases of the research lifecycle

Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes

Continuously identify opportunities to evolve and improve research practices, tools, and processes

Basic Qualifications

Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field

7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products

Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains

Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)

Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis

Demonstrated ability to drive data-informed design and business decision-making

Preferred Qualifications

Familiarity working with partners from call center analytics, digital web analytics, salesforce lightning, data science

Experience working in regulated medical or healthcare environments, specifically insulin delivery systems

Comfort collaborating across time zones, including teams based in the U.S. and Europe

Experience conducting international research and supporting global initiatives