Staff Product Experience Strategist/Lead UX Designer(Hybrid-Acton, MA or San Diego, CA)

Job Summary

We’re looking for a Staff Product Experience Strategist/Lead UX Designer to define and drive world-class user experience & product strategies for the Omnipod app. You’ll create the user journey vision, bring clarity to complex digital product solution spaces, and ensure that our portfolio reflects a cohesive, human-centered design approach focusing on outcomes for our Omnipod business.

About the Role

Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused solutions that support people across their entire diabetes journey with Omnipod.

Responsibilities

• Lead the creation of journey maps, service blueprints, ecosystem maps, and experience frameworks that clarify user needs, pain points, and opportunities across the Omnipod product lifecycle.
• Lead early-stage user experience research initiatives for mobile apps, ensuring creation of cohesive experiences spanning app, connected devices, packaging, and support ecosystems.
• Present user experience product vision clearly and persuasively to stakeholders at all levels, from agile development teams to executive leadership, using storyboards, prototypes, journey narratives, and interactive presentations.
• Lead cross-functional teams ensuring alignment on user experience flows, branding, and experience requirements across platforms and devices.
• Lead collaborations with internal User Research partners to plan and interpret iterative testing, ensuring concepts are validated early and often.
• Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.
• Apply user-centered design best practices and proactively advocate for research-driven decisions.
• Guide the design of safe, effective, and delightful experiences using industry-standard tools (Figma, Framer, Keyshot, Adobe Suite, Rhino, etc.), delivering product wireframes, prototypes, visual assets, and design specifications.
• Deliver measurable user experience KPIs to ensure design decisions are grounded in data, aligned with business goals, and tied to meaningful outcomes for users and clinicians.
• Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.
• Advocate for user-centered thinking, experience quality, and the strategic value of design in shaping the future of diabetes care.
• Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.
• Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.

Qualifications

• Bachelor's degree or Master’s (Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design required)
• 8+ years of relevant experience in healthcare focusing on developing early-stage concepts into customer-centric products
• Strong portfolio required, showcasing design thinking, storytelling ability, and polished execution
• Deep knowledge of User Research tools and methodologies and ability to work with researchers to drive research goals and objectives to drive user-centered design approach
• Demonstrated ability to create user flows and prototype
• Experience designing for mobile and responsive platforms
• Agency experience is required
• Experience with diabetes is a plus
• US travel as needed (at least once per quarter)

Skills

• Strategic 0 to 1 leader and visionary for user experience
• Charismatic, collaborative and creative leader who can articulate a vision, set direction and engage and motivate others to achieve outstanding results
• Strong strategic focus that has been acquired and developed in a complex, international environment
• Strong visual communicator who can diagram, prototype, and explain ideas clearly in remote and collaborative environments
• Demonstrate strategic thinking, finding innovative ways to serve customers and build trust
• Great storytelling both visually and verbally to drive decision making at strategic vision level
• Ability to manage conflict and pressure by effectively facilitating healthy interaction, discourse and decision making that builds consensus and alignment
• Collaborate cross-functionally, specifically in areas of product development working closely with clinical partners such as Human Factors, Regulatory, Compliance, Legal

Benefits

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs