Staff User Experience (UX) Researcher (Hybrid-Acton, MA or San Diego, CA)

Key Responsibilities

• Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others)
• Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
• Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
• Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance

Additional Expectations

• Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization
• Strategic thinker who can operate at both high-level and detailed execution levels, with a strong bias toward action
• Independently lead multiple concurrent research initiatives while partnering closely with UX leadership and cross-functional stakeholders
• Own the end-to-end UX research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings
• Partner closely with legal and data privacy teams to ensure all research activities are compliant with regulatory and privacy standards
• Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
• Communicate proactively and effectively with the Senior User Research Manager, peers, and partners
• Mentor partner researchers throughout the execution phases of the research lifecycle
• Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes
• Continuously identify opportunities to evolve and improve research practices, tools, and processes

Basic Qualifications

• Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
• 7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products
• Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
• Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)
• Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis
• Demonstrated ability to drive data-informed design and business decision-making

Preferred Qualifications

• Familiarity working with partners from call center analytics, digital web analytics, salesforce lightning, data science
• Experience working in regulated medical or healthcare environments, specifically insulin delivery systems
• Comfort collaborating across time zones, including teams based in the U.S. and Europe
• Experience conducting international research and supporting global initiatives