Staff Technical Product Manager-Vehicle Logistics

About the role

The role is critical to the end-to-end customer journey. Vehicle ETAs are a foundational input to the order experience, checkout flow, customer communications, delivery planning, and operational execution. You will operate at the intersection of logistics operations, engineering, data, and external partners to ensure reliable, scalable, and transparent vehicle tracking across our network.

Responsibilities

• Define and lead vehicle logistics product strategy
• Own the product vision, strategy, and roadmap for vehicle logistics tracking and ETA computation across the direct-to-consumer order-to-delivery lifecycle.
• Partner closely with adjacent teams responsible for order management, customer communications, and delivery execution.
• Translate business goals (delivery promise accuracy, customer transparency, operational efficiency, cost control) into clear product outcomes and prioritized initiatives.
• Ensure integrations support near-real-time updates and accurate downstream ETA calculations.
• Own logistics systems and third-party integrations
• Lead integrations with third-party logistics providers (carriers, yards, ports, rail, last-mile partners) to ingest real-time vehicle status and movement data.
• Define product requirements for vehicle event tracking, location updates, handoffs, exceptions, and milestone completion.
• Ensure integrations support near-real-time updates and accurate downstream ETA calculations.
• ETAs and Visibility
• Own the systems responsible for calculating, updating, and exposing vehicle ETAs throughout the customer journey.
• Balance transparency with uncertainty, ensuring customers receive timely updates without over-promising.
• Internal Tooling & Operational Enablement
• Define internal tools and workflows that enable logistics, sales, delivery, and customer support teams to:
• View real-time vehicle status and location
• Understand ETA confidence and risk
• Manage exceptions, delays, and reroutes
• Communicate proactively with customers
• Cross-functional Leadership
• Collaborate closely with engineering, logistics operations, supply chain, analytics, customer experience, and leadership teams.
• Align internal teams and external partners around shared delivery and visibility outcomes.
• Technical & Platform Stewardship
• Partner with engineering to deliver scalable, event-driven, and resilient logistics platforms.
• Influence architectural decisions related to data ingestion, event processing, state management, and downstream consumption.
• Ensure vehicle tracking data flows reliably across order management, customer communications, and operational systems.
• Operationalize & Measure Success
• Support rollout and iteration of logistics capabilities across markets and delivery models.
• Define and track KPIs such as ETA accuracy, arrival forecasting, on-time delivery rate, delay frequency, exception resolution time, and partner performance.

Requirements

• 8+ years of product management experience, with a strong emphasis on technical platforms or complex system integrations.
• Demonstrated success delivering logistics, supply chain, fleet, order-to-delivery, or real-time tracking systems in automotive, DTC, ecommerce, or industrial contexts.
• Experience working directly with third-party logistics providers or transportation systems strongly preferred.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, though demonstrated experience in real-world product development is far more critical.

Skills

• Exceptional communication and collaboration skills, with the ability to influence across product, engineering, operations, and executive stakeholders.
• Strong product judgment and data-driven decision-making ability.
• Ability to manage uncertainty, operational complexity, and external dependencies while maintaining a customer-first mindset.

Benefits

• Competitive insurance including:
• Medical, dental, vision and income protection plans
• 401(k) program with:
• An employer match and immediate vesting
• Generous Paid Time Off including:
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay

Initial base salary range = $140,000.00 - $170,000.00

Schedule

This role will be based out of a Scout Motors location in Fremont, California or Charlotte, North Carolina or Remote-Hybrid as applicable. This role requires 4-5 days per week in the office, with regular in-person meetings and events.