Staff Technical Product Manager - Workshop Operations

About the role

The Staff Technical Product Manager – Workshop Operations plays a pivotal role in Scout Motors' digital workshop operations ecosystem. This role is critical in the pre-Start of Production phase, focusing on building foundational workshop and third-party integrations from the ground up.

Responsibilities

• Own the integration between the Dealer Management System provider and Scout’s in-house digital products that support service workshop operations, including service order management, warranty processing, and technician workflows.
• Work closely with Aftersales Business, Retail Operations, IT, and DMS third-party partners to deliver scalable, reliable, and operationally sound solutions across Scout’s direct-to-consumer retail network.
• Solve complex operational and technical problems requiring in-depth evaluation of systems, data flows, and operational dependencies.
• Ensure critical data (service orders, labor ops, parts, VINs, warranty, etc.) remains accurate and consistent between DMS and Scout internal systems.
• Support operational scalability as Scout’s retail footprint grows and processes mature.
• Steer integrations that enable consistent execution across locations, reducing reliance on manual process differences.
• Lead end-to-end product development for DMS integrations and workshop operations capabilities, from discovery through delivery and continuous improvement.
• Partner directly with the DMS provider to define technical integration approaches, data connections, and synchronization patterns.
• Coordinate bug resolution, enhancements, and release compatibility with Aftersales Business, Retail Operations, and IT stakeholders.
• Translate operational workflows and policies into clear technical requirements and system logic.
• Oversee the design, development, and troubleshooting of integrations between the third-party DMS and Scout internal digital products.
• Evaluate, document, and optimize integrations using REST APIs, web services, and structured data formats (JSON, XML).
• Define error handling, monitoring, and support processes to minimize workshop disruption.
• Collaborate with third-party vendor to resolve defects, validate upgrades, and maintain system performance.
• Serve as a trusted technical advisor to internal teams and external partners, translating workshop and service needs into scalable technical solutions.
• Drive alignment across stakeholders on priorities, scope, and delivery timelines.
• Operationalize Products Lead rollout and adoption of workshop operations capabilities across Scout’s direct-to-consumer retail network.
• Establish operational readiness criteria for new integrations and feature releases.
• Ensure solutions are implemented effectively within defined operational frameworks and processes.
• Partner with Scrum teams to ensure scalable, resilient, and secure integration architectures.
• Establish best practices for API versioning and data validation.
• Proactively identify technical risks, integration gaps, and opportunities to simplify system interactions.
• Ensure solutions meet enterprise security, privacy, and reliability standards.
• Measure success through KPIs related to workshop operations performance, including service order throughput, data synchronization accuracy, integration uptime, and error rates.
• Monitor system health and retailer adoption using dashboards and operational metrics.
• Use feedback from service specialists, technicians, and workshop managers to drive continuous improvement.

Requirements

• 8+ years of product management experience with a strong focus on technical platforms, system integrations, or operational software.
• Proven success delivering DMS integrations, service operations tools, or workshop management systems.
• Automotive aftersales, workshop operations, or DMS experience strongly preferred.
• Experience working directly with external technology vendors.
• Strong understanding of distributed system architecture, APIs, cloud-based platforms, and data integration patterns.
• Hands-on experience with REST/SOAP APIs, web services, and structured data exchange.
• Familiarity with DMS platforms, service/warranty systems, or technician-facing tools is required.
• Strong execution capability within complex, multi-system environments.
• Proficiency with Agile tools and methodologies (Jira, Confluence).
• Demonstrated experience delivering 0–1 products or platforms in pre-launch, startup, or transformation environments; comfort building systems and processes before steady-state operations.
• Ability to author detailed technical requirements, integration specifications, and workflows.
• Highly analytical problem solver comfortable with operational complexity.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Data-driven mindset; comfortable working with dashboards, logs, and basic SQL.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• MBA or advanced technical degree preferred.