Manager, Digital Product Management - Workshop Operations

About the role

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As the Manager, Digital Product Management – Workshop Operations, you will lead the strategy, execution, and ongoing evolution of Scout's digital workshop operations ecosystem.

Responsibilities

• Manage Technical Product Managers supporting Workshop Operations initiatives.
• Translate business objectives into clear priorities, work plans, and deliverables for the team.
• Provide day-to-day leadership and guidance to support successful product execution.
• Ensure alignment across stakeholders and teams to maintain delivery timelines and business objectives.
• Foster a collaborative, customer-focused culture centered on accountability and continuous improvement.
• Support the development and execution of the Workshop Operations product roadmap, aligning priorities with broader Aftersales and Retail Operations objectives.
• Lead delivery and continuous improvement efforts for Dealer Management System (DMS) integrations and Workshop Operations platforms.
• Partner with business stakeholders to identify opportunities for operational efficiency, automation, and process improvement.
• Ensure products effectively support service advisors, technicians, field service personnel, and retail operations teams.
• Monitor product performance and prioritize enhancements based on business and user feedback.
• Lead the evaluation, selection, and implementation of technology solutions and external partners, ensuring alignment with business objectives, operational requirements, and long-term scalability needs.
• Define business requirements, evaluation criteria, and vendor selection frameworks.
• Coordinate vendor evaluations, product demonstrations, capability assessments, and proof-of-concept activities.
• Partner with Procurement, Legal, IT, and business stakeholders throughout the vendor selection process.
• Manage relationships with technology vendors and support ongoing operational reviews, issue resolution, and improvement initiatives.
• Carefully coordinate the successful delivery of integrations between Scout's digital products and third-party systems.
• Partner with Software Engineering and IT teams to support reliable data flow, system performance, and operational stability.
• Help identify and resolve product, process, and integration challenges impacting service operations.
• Ensure solutions align with business requirements, operational processes, and enterprise technology standards.
• Work closely with Aftersales Business, Retail Operations, Customer Support, IT, Engineering, and Finance stakeholders.
• Build consensus across functional teams to align priorities, scope, and delivery expectations.
• Communicate product updates, risks, and dependencies to stakeholders and leadership.
• Manage operational readiness planning for Workshop Operations products, ensuring systems, processes, stakeholders, and support structures are prepared for launch and future scale across Scout's retail network.
• Establish and track KPIs for Workshop Operations products and initiatives.
• Monitor product adoption, operational performance, and user feedback to identify improvement opportunities.
• Identify risks and dependencies that may impact delivery timelines, proactively drive mitigation activities, and escalate issues to senior leadership.

Requirements

• 7+ years of professional experience, including at least 2+ years of Product Management experience.
• Experience delivering enterprise software, operational platforms, service management solutions, or digital business systems.
• Experience working with third-party technology vendors and integration partners.
• Experience supporting software evaluations, vendor selection activities, or RFP processes.
• Experience in Automotive Aftersales, Workshop Operations, Retail Operations, Dealer Management Systems, or related industries is strongly preferred.

Qualifications

• Proven ability to lead teams and deliver results in fast-paced, evolving environments.
• Comfortable operating in ambiguous environments with evolving requirements and competing priorities.
• Demonstrated experience supporting the delivery of new products, platforms, or operational capabilities in early-stage or high-growth organizations.
• Strong analytical and problem-solving skills with the ability to evaluate multiple factors and determine appropriate actions.
• Demonstrated ability to challenge conventional thinking, identify creative solutions, and drive innovation in complex business and technology environments.
• Proven ability to deliver outcomes within highly constrained environments while navigating complex enterprise architectures, system dependencies, integrations, and competing priorities.
• Strong stakeholder management and consensus-building skills across cross-functional teams.
• Excellent written, verbal, and presentation communication skills.
• Data-driven mindset with the ability to leverage metrics and user feedback to guide decisions.
• Working knowledge of system integrations, APIs, cloud platforms, and enterprise application ecosystems.
• Familiarity with Dealer Management Systems (DMS), service operations platforms, warranty systems, or technician-facing tools preferred.
• Experience translating business processes and operational workflows into product requirements.
• Experience working with Agile delivery teams and tools such as Jira and Confluence.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• MBA or advanced technical degree preferred.