Digital Product Manager, Consultant

About the role

The Digital Member Experience team is reimagining our digital customer experience and leading the transformation of the healthcare industry. The Product Manager, Consultant will report to the Sr. Manager, Product Management – Digital Member Experience.

Responsibilities

• Own and support product initiatives across claims, benefits, and other healthcare experiences
• Apply strong product thinking to complex, regulated problems
• Write clear, detailed epics, user stories, and acceptance criteria covering multiple user types and success metrics grounded in user and business value
• Utilize and synthesize qualitative and quantitative data to continually drive product improvements and show measurable outcomes from product releases
• Partner with engineering, design, data, and clinical teams to deliver end-to-end features
• Determine and analyze KPIs at a product level to establish experience success, failures, and next steps through iteration
• Facilitate collaborative working sessions that encourage input from diverse perspectives
• Help identify and evaluate AI use cases (e.g., summarization, personalization, decision support, automation)
• Conduct market research
• Learn continuously through experimentation, feedback, and outcomes
• Translate data and insights into clear narratives and presentations that drive alignment and decision-making

Qualifications

• Requires a bachelor’s degree in business, finance, economics, public health, or information technology
• Requires at least 6 years of product management experience or relevant experience delivering customer-facing digital products
• Requires experience building and shipping digital products with cross-functional teams on web and mobile platforms (iOS and Android)
• Requires ability to lead and manage cross-functional teams without authority
• Requires ability to perform as a product area SME to educate others about the product
• Requires experience in an agile software development environment, with rapid feedback loops and quick release cycles
• Ability to communicate complex ideas clearly to a range of audiences (written, visual, and verbal), including presenting to stakeholders
• Healthcare, health tech, or insurance experience strongly preferred
• Understanding of AI concepts (e.g., ML-powered features, LLMs, human-in-the-loop systems) and experience with AI-enabled products preferred

Benefits

We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals. Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light.

Schedule

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

Pay

Pay Range for California: $123090.00 to $184800.00
Pay Range for Bay Area: $138756.00 to $208320.00